- Report: #1147188
Complaint Review: Blu eCigs - Nationwide
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Author Not Confirmed
Why?
Blu eCigs
Nationwide, USA
Phone:
888-207-4588
Web:
www.blucigs.com
Categories:
Business Rating:
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Blu eCigs Refused to accept return or exchange of product ordered in error Nationwide
My wife uses e cigarettes to refrain from smoking tobacco. I ordered her 8 replacement cartrages r=for $76 plus tax, but by mistake ordere tobacco flavor instead of vanilla. The tobacco flavor just makes her want a real cigarette. When I tried to return the order for an exchange, I was refused because the cartrages are not sealed!
I believe Blu Cigs does this deliberately so as to rip off their customers. The actual e cigarette in the pack of 4 is sealed, and packs of cigarettes are and always have been wrapped in cellophane at little if any additional cost.
I was a loyal and repeat Blu customer until this. I am now sampling replacements as I think that Blu eCigs has no ethics and is only interested in gouging its customer base.
I attempted to resolve this issue with customer service agent Bryan. Not only was he absolutely no help, he kept repeating "It was on the invoice," over and over even though I assured him that I understood him and that his banal reiteration was not responsive to my complaint. I suspect that Blu customer service has but one goal: to get rid of the customer and avoid exchanges or refunds at all costs.
Blu eCigs is motivated by greed and is totally lacking in honesty and ethics.
