Complaint Review: BLUCKBUSTER - Henderson Nevada

I'm sorry to hear your bad experience with a single employee, who, to me, sounds like he was on the outs with the company when you first spoke to him. Not your fault, just bad luck. Someone else should have followed up on Devan's lack of effort. However, keep in mind there are about 20-30 people exactly like you that call for things like this daily. The store manager is the only person that can remove charges such as these, and they can only work 40 hours a week. Most stores have a staff of 10 or less and are given very little room to operate. You have to realize, while the charges may not have been for things rented by you, there is no way for Blockbuster to know that definitively. Basically, what you're asking for is for them to give you $60 for games of theirs that will still be missing after they've given you your money back. I believe you, I have no reason not to. But the problem is, as an employee we hear "I didn't rent that" or "I returned that" hundreds of times a day. When the videos are never in the store and it turns out these customers were wrong, you come to believe no one without some definitive proof. I understand the error was in this process, since no one got to it, but that's the failure of said store employees, not the national company. Now, you want customer service, and you obviously didn't get it in store. Call the national Customer Care line between 7am-7pm CST at 800-406-6843. I've never seen anyone go unsatisfied in some way after talking to the Customer Care line.

I'm sorry to hear your bad experience with a single employee, who, to me, sounds like he was on the outs with the company when you first spoke to him. Not your fault, just bad luck. Someone else should have followed up on Devan's lack of effort. However, keep in mind there are about 20-30 people exactly like you that call for things like this daily. The store manager is the only person that can remove charges such as these, and they can only work 40 hours a week. Most stores have a staff of 10 or less and are given very little room to operate. You have to realize, while the charges may not have been for things rented by you, there is no way for Blockbuster to know that definitively. Basically, what you're asking for is for them to give you $60 for games of theirs that will still be missing after they've given you your money back. I believe you, I have no reason not to. But the problem is, as an employee we hear "I didn't rent that" or "I returned that" hundreds of times a day. When the videos are never in the store and it turns out these customers were wrong, you come to believe no one without some definitive proof. I understand the error was in this process, since no one got to it, but that's the failure of said store employees, not the national company. Now, you want customer service, and you obviously didn't get it in store. Call the national Customer Care line between 7am-7pm CST at 800-406-6843. I've never seen anyone go unsatisfied in some way after talking to the Customer Care line.

I'm sorry to hear your bad experience with a single employee, who, to me, sounds like he was on the outs with the company when you first spoke to him. Not your fault, just bad luck. Someone else should have followed up on Devan's lack of effort. However, keep in mind there are about 20-30 people exactly like you that call for things like this daily. The store manager is the only person that can remove charges such as these, and they can only work 40 hours a week. Most stores have a staff of 10 or less and are given very little room to operate. You have to realize, while the charges may not have been for things rented by you, there is no way for Blockbuster to know that definitively. Basically, what you're asking for is for them to give you $60 for games of theirs that will still be missing after they've given you your money back. I believe you, I have no reason not to. But the problem is, as an employee we hear "I didn't rent that" or "I returned that" hundreds of times a day. When the videos are never in the store and it turns out these customers were wrong, you come to believe no one without some definitive proof. I understand the error was in this process, since no one got to it, but that's the failure of said store employees, not the national company. Now, you want customer service, and you obviously didn't get it in store. Call the national Customer Care line between 7am-7pm CST at 800-406-6843. I've never seen anyone go unsatisfied in some way after talking to the Customer Care line.