- Report: #1362542
Complaint Review: Bob's Discount Furniture - Nationwide
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Author Confirmed
Why?
Bob's Discount Furniture
Nationwide, USA
Web:
www.mybobs.com
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Bob's Discount Furniture Deceptive business practices Nationwide
After purchasing a sectional almost two months ago, paying in full for the piece of furniture, to only them be informed that the wedge piece was not available untill March 4. My wife and I are informed March 3 , after receiving confirmation texts and emails that the wedge piece won't be available untill March 6. Again confirmation texts and emails along with a delivery time frame for March 6. I wait all morning and finally after 1 hour on hold with customer care am I told that the delivery team arrived at my residence and rang the doorbell but no one answered. I assured the customer care rep that I was at home at 10:33 am when the reported arriving to deliver the piece. I was told I was wrong , and only when I informed the rep that i have exterior security cameras to validate that they never arrived was I told that they would look into it. I had to call 2 hours later to get an answer and I was informed that the delivery team had never stopped at my residence and they would attempt to have it re delivered. Another three hours I contact bobs again and I am informed that the piece was never on the truck and then informed it was on the truck. I was then told that I would be contacted once they investigate more and a new date of March 7 was set to deliver the piece. I contacted bobs on March 7 to secure a time frame for my delivery and I was informed the item was actually back ordered untill March 18 and that the original piece was damaged that's why it was never placed on the delivery truck. I finally went on the Better Business Bureau website to obtain contact info for bobs coorporate offices. I wrote to their customer care team through email explaining all that had occurred. I was informed in fact they had never received the item at all and due to outdated automated calling setup, we were called and confirmed for delivery when we shouldn't have been. Saying this is the worst experience as a consumer I have ever had , is an understatement. Dealing with Bobs Discount Furniture had been the most frustrating experience I have ever had and I work in Law Enforcement. I recommend to all that have gotten the run around or repeatedly lied to regarding pieces of furniture you have bought from this store, to check out the BBB website and contact corporate office personal regarding your nightmare of choosing Bobs Discount Furniture.
