- Report: #1333493
Complaint Review: Bobs Outlet - Internet
-
Author Confirmed
Why?
Bobs Outlet
Internet, USA
Phone:
718-332-0841
Web:
http://www.bobsoutlets.com
Categories:
Business Rating:
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Bobs Outlet, ALCCO returns, and Revolve Outlet is listed on credit card charge. Counterfeit North Face Jacket. Owner said "F*** You!" to me over the phone. New york, New York Internet
I was sent a counterfiet North Face Jacket made in China. The website said they were authorized sellers of North Face.
First problem I had was ordering the wrong size, so I was trying to contact the Bob's Outlet to change the size before it shipped. Then, the accounts were messed up and my order was not showing up. I called and left messages with no response for 7 days. At this point, I am saying I want to cancel the order, because things are so dysfunctional.
I get an email saying its already shipped but I can exchange it. Then, I also get a call from NY. I call the number back saying I just recieved a call from this number and asked what company this is, but the guy on the phone dodges the question and asks me for my name. I again ask again what company is this. He raises his voice, "What's your name!". I tell him don't call me anymore. To which he responds "F*** you"!
I call the number back, this time he answers with "Bob's Outlet." I told him I'd write him a nasty yelp review. Turns out he is not on Yelp.
The jacket arrives. It is counterfiet and made in China. The labels, tags, material, size are wrong. I write him back with this information and threatening to sue. Bob's Outlet responds that I need to return the item for inspection and gives the shipping address RETURNS AT ALCCO 2920 AVE R, BROOKLYN NY11229. He also saids to provide the RMA # and I will get my full refund in 14-business days.
I have not sent it back yet because this sounds like the company formally known as 5 Avenue Fashion. 5 Avenue Fashion ripoff reports say that people send the iteam back and never get the refund credited.
I am not required to return the iteams, since they are counterfiet. I am legally entitled to a legitimate version or a full refund. It doesn’t matter what the seller’s return policy is since the seller, engaged in fraud. I can proceed under my state’s unfair-trade-practice law, and the seller will be responsible to my attorney’s fees and triple damages.
