- Report: #1413776
Complaint Review: Booking.com - Amsterdam North Holland
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Author Not Confirmed
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Booking.com
Herengracht 597 Amsterdam, 1017 CE North Holland, Netherlands
Phone:
+31 70 770 3884
Web:
www.booking.com
Categories:
Business Rating:
(0)
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Booking.com Booking.com lost our reservation and did nothing to compesate for the inconvenience Amsterdam North Holland
Think that booking a hotel with Booking.com guarantees you a reservation? Even with a credit card? Think again. I made reservations several months in advance to travel in a prime city, during a peak travel period. I received multiple confirmation emails that everything was all set. To avoid any surprises, I even phoned the hotel directly in advance and confirmed everything was in order.
Our check-in day finally arrives, after months of planning, and... surprise! Booking.com experienced a "glitch" and lost our reservation! And, you guessed it - the hotel was sold out. We were out of luck and had nowhere to stay after a full day of travel.
The only thing Booking.com did to rectify the problem was researched other hotels in the area, but would not make the reservation for me. (I could have done that just as easily myself)
We ended up in a hotel that was below standard, very different than what we had originally booked, and in a completely different part of town than what we wanted. I guess that's what I get for not making a reservation, right? (Oh wait, i DID make a reservation)
I explained to the Booking.com agent that this put a huge damper on our travel plans and requested some sort of compensation for the inconvenience. I got absolutely nothing.
Let this experience be a lesson: Booking.com will lead you to believe you have a reservation, cancel it last-minute, blame it on a "glitch", and close their door in your face without further thought. No wonder they have a 1-star rating by Consumer Affairs! (See for yourself if you don't believe me)
