PISSED OFF
Atlantic,#2Consumer Comment
Fri, June 13, 2014
Let me say that the editorial I am responding to was the highlight of my day. I, too, have had the displeasure of becoming entangled with this so-called company, although I do not actually believe they are legitimate in their business practices. Yes, they are absolutely fraudulent in what they do to supposed customers, however, these customers are often unaware that they are such. I find it difficult to understand how they can continue to practice in such a manner that they are not sued for inappropriate behavior. I am just about to call them again and utilize similar methods of communication/cursing to try and get my point across. If any one has any further suggestions, PLEASE, enlighten me. Personally, I wish to cause them as much heartache as they have caused myself and others like me.
Howard
Long Beach,#3Consumer Comment
Mon, December 19, 2011
The internet is a wealth of information at your fingertips with this or any other issue an ounce of prevention could be worth a pound of cure.When I looked up this book company on the BBB usa site I found everything someone would need to make contact with them:
BBB file opened: 11/20/1995Business started: 04/10/1972Business started locally: 10/01/1994
Corporation
Incorporated: July 1994, CT
Publishers - Book
This company provides the publication and sale of self-improvement newsletters, books and E-letters.
Complaint Type | Total Closed Complaints |
---|---|
Advertising / Sales Issues | 48 |
Billing / Collection Issues | 184 |
Delivery Issues | 105 |
Guarantee / Warranty Issues | 1 |
Problems with Product / Service | 24 |
Total Closed Complaints | 362 This leads to the question why would anyone want to do business with this type of record??? More importantly be a skeptic about anything and do a little checking first, might save you hours of grief later... |
Jimmy
Phoenix,#4Consumer Comment
Tue, April 26, 2011
I think the key is what the company rep said on the phone. "We get a lot of mail here." While they do not remove "subscribers" on purpose, I think the best response to send your request to cancel the subscription by certified mail so they cannot later claim that they didn't get your request in the mail. You can also use this as evidence later if a real collection agency contacts you about the unpaid debt. You can prove that they received your cancellation letter in the mail, and have the exact date when they received it. And if you choose to send a book back in the mail, it is probably best to send it by certified mail as well, you can prove that you sent it and that they received it and when they received it. They have a Boardroom, Inc. headquaters in Stamford, Connecticut, and that is the address I would send it to. Just Google it for the exact address. And then I would just sit back and wait to see if they send the matter to a real collection agency, and at that time I send them a letter disputing the validity of the debt and enclose a copy of the certified mail receipt and a copy of a printout from the U.S. Postal Service showing when they received it. That would be pretty difficult for North Shore Agency to argue with.
Kay
Eugene,#5Consumer Comment
Wed, July 29, 2009
I order books from amazon.com that's it . So when I recieved a package that looked like a book I opened it to find Bottom Line's Household Magic Book inside. Like I need one more book on how to get a stain out of carpet ect..... I went on-line sent them an email to let them know about their mistake and that I would send the book back if they sent me the return postage/address that I would need to return it. I also said shame on them for needing business so bad that they would send someone a book they didn't order and that if I didn't hear from them I would donate the book to goodwill. I'm wondering how they got my name and address. I'm sure or at least hopeing Amazon.com wouldn't give that out as they are the only company I order books from. I never heard a word until I got a bill for 36.92 from K.C. O'Hare customer service rep. The book is still in the packageing and I wondering if I should return it at my expense and write "didn't order" on the outside of package. I have great credit and don't want a book for 37.00 to mess that up, any suggestions? Kay
Dlcapo
Pasadena,#6Consumer Comment
Wed, July 01, 2009
Just want to thank Ken for his graphic warning about this Co. and for the contact info. he provided that was very useful. I was able to make one phone call and talked to a live person and got a return address for a publication that I wasn't able to locate. I think I'm on my way to a smooth re-turn of a book I ordered but don't want to keep. After reading Kens' letter I'm going to be more careful about online ordering. That was a scary tale that everyone should read. Don
Jp
Atlanta,#7Consumer Suggestion
Thu, November 13, 2008
Under the law it is an unfair trade practice to ship unsolicited merchandise. You are not required to pay for it nor return it; you may treat it a gift or as trash and they cannot force payment. I wont give the link here but if you want to see an official Postal Service statement on the law you can Google "us postal service unsolicited merchandise".
Carol
El Paso,#8Consumer Suggestion
Tue, December 05, 2006
I'm a long-time subscriber to a couple of Bottom Line periodicals and the Yearbook. Yes, you are added to a "subscription list" when you buy your first Yearbook. BUT every year thereafter they send you a post card about 2 months in advance of shipment to confirm your address and/or cancel your subscription. Just return the postpaid card saying to cancel and you're off the list. As a reminder, rude and obscene letters usually go straight to the trash - be polite and you'll get better response.