• Report:  #2193

Complaint Review: Budget Rent A Car - Indianapolis Indiana

Reported By:
- Indianapolis, IN,

Budget Rent A Car
7626 E. 88th Place Indianapolis, 46256 Indiana, U.S.A.
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Rented a KIA through my Ins. company while my car was being fixed on April 4th.

Returned the car on April 5th.

Noticed that I had left a CD case with about 25 CDs in the vehicle on the passenger floorboard within 12 hours.

Called Budget and a male representative said he would check the lost and found and call me back.

He never called.

Called Budget again, a female representative said the same thing.

She never called.

Now 3 days after the fact I call Budget again and request to speak to the manager, he was unavailable and I was told that he would call me as soon as possible.

He never called.

Now 5 days after the fact, I got a hold of a representative who actually checked the lost and found, and imagine my surprise, the CD case was never turned in.

Budget has no records of who checked in the car or which porter had cleaned out the interior.

Now 6 days after the fact I contact the corporate customer service department and explain my claim.

3 weeks later I receive a 50$ voucher for my "inconvenience"

I spoke with a manager at customer service who explained that "I had to prove that I left the case in the car, and it was my word against theirs". The thing is that they don't even know who checked in my car.

So basically that leaves me where I am now. I have lost over 200$ in CDs and you can hopefully see where my frustrations stems from. I realize that they can not be responsible for all items left in rental cars, but speaking reasonably, I notified them quickly that the case was in the vehicle, and they failed to respond to me in any capacity. Now the customer service managers won't even return my calls.

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