Complaint Review: Bulq.com - Lanham Maryland

if you are thinking about using Bulq.com for pallets, this is a must read! I had very high hopes for Bulq, because of the good things I had heard about them from various sources in the Amazon selling biz... I recently learned that a lot of Amazon gurus who were referring them were also getting paid kickbacks to do so. NOT GOOD! Of course I didn't find out until AFTER I got burned by Bulq.... I really liked that Bulq labeled their pallets and sorted them as Brand New - (which means Retail ready), Like New, Uninspected Returns, Scratch and Dent, and Salvage. I was very disappointed when I placed my first order of toys because they canceled it saying after further inspection, they realized the lot was not Brand New. Although disappointed, I was thankful that they did that because I didn't end up getting stuck with a crappy lot of NOT Brand New Toys. Fast forward to my next order. ..

I happened to check out their website again and saw a pallet of Brand New toys which was manifested. Sounded like exactly what I was looking for, to augment my Q4 earnings. It arrived in Arizona on 11/24/2015 and they delivered on 11/25/2015. Although I was a little concerned about condition, I trusted that what they stated on their website was true and that the items were Brand New. Sadly that was NOT the case. For what I purchased, I WAY overpaid. I'm not even remotely kidding about this. I expected that some of the packages "may show signs of wear" as they state on their website - meaning perhaps some frayed corners or edges on packaging, but otherwise as they also state on their site, "Brand New items have never been opened, are fully functional and Retail Ready. They possess all manufacturer advertised quality and features. These items are shipped in their Original Packaging which MAY show signs of wear. These products can include Overstock items, excess inventory, closeout merchandise and shelf pulls." I was willing to pay more to get a lot that was guaranteed as Brand New Condition because I cannot inspect the items personally since I live in Hawaii, and dumping the non Amazon sellable products would be a nightmare long distance. MOST of the items were obviously Amazon liquidated products which we could tell because they still had the Amazon SKUs on them. So, although I had high hopes for Bulq.com, I cannot in good conscience EVER recommend them again. 

Aside from the obvious damaged stuff there were things like the following: 

1) A tall green and brown thing that looks like a bank. It came with a baseball bat thing which is supposed to be connected on the front of the item and they were NOT attached. My prep guy says you can clearly see the glue on the back of the baseball thing where it should have attached to the front of this bank. The top of the item is cracked, and clearly there was a problem with it, since the baseball bat part wasn't attached. I'm not sure WHY they would put something like this in a Brand New lot, when it's broken and clearly not Brand New. 

2) A vintage Batman Car case that was smashed to hell. Most collectors of such items would keep it in the case, so I'm not sure how this could be classified as Brand New either. 

3) The same is true for a vintage Furby... 

4) A Frozen Dress Up Chest that was cracked on one side, and the top of the chest was dented in. It should be flat and it's not. 

5) A Skylander Spyro's Adventure Zep arrived in a plastic bag and is NOT how they arrive when Brand New. They should come in a box. That is another item that would have fetched a decent price - if it were Brand New in the box. Since it's not, it's used and not worth much. 

6) Numerous items that had been opened up and haphazardly re-taped! Obviously they are returns! NEWSFLASH: In the liquidation industry, if an item is a RETURN, then it is NOT NEW!

7) Numerous items that were smashed to pieces! 

Anyway, out of all these things, the case packed items were the only ones that LOOK like they haven't sustained much damage.  

I really cannot see how anyone in good conscience can sell this lot as Brand New. When items have obviously been opened and taped up again - that's NOT Brand New. That's a RETURN. When it arrives in 2 pieces and cracked, that NOT Brand New! Almost ALL of these items were Amazon returns btw. I will say it again: In the Liquidation Industry, if an item is a RETURN, then it is NOT Brand NEW! They Obviously pulled a bait and switch on me. EVERYTHING that was worth anything was smashed to hell and cannot be sold as new. I tried working with them and gave them a week to make it right. I had HIGH HOPES that they WOULD make it right. But they didn't and they aren't.

Here's the update: Bulq liquidation is ONLY OFFERING $200 on a pallet they sold as Brand New that cost me $1600 after shipping and 3% CC fees (which they passed on to me; does Visa allow them to even do that per their agreements with vendors? I'll have to look into that one too). AND it arrived 42% DAMAGED and UNSELLABLE as brand new!!! I gave them EVERY opportunity to make this right, and BEN who is "taking the lead" on this says that according to their "Internal method of calculating the cost" I am only entitled to a refund of $150 but they will up it to $200" out of the goodness of their hearts. HOW Freaking PRECIOUS!!! I told him, I AM A member of SEVERAL HUNDRED 3rd party seller groups on various social media platforms, and would he like to take the opportunity to take this case to his superiors and reevaluate his offer because it's NOT acceptable, and he basically said no, that the buck stops with him. SO BUYER BEWARE: If you think what they are advertising as NEW ITEMS are new, THINK AGAIN!!! BUY AT YOUR OWN RISK! EVERYTHING that was WORTH ANYTHING was OPEN and taped up badly, RETURNS/OPEN BOX ITEMS (i.e. NOT BRAND NEW!), OR SMASHED BEYOND REPAIR! I told him my internal calculation of the cost of each item is about $13.55 per item and when you multiply that x the 50 items that are NOT NEW and not sellable as new out nof 119 items I paid for, that's $677.50 that I think I should be reimbursed at the very least. On their own website page when I bought this pallet it says that each item is  worth $12.13 per item! (That's BEFORE shipping.) In addition, I still have to pay a prep place for sorting through all this CRAP because it's not their fault it arrived in FUBAR condition. The a$$hat  Ben basically said to suck it -  that he will not be refunding any more than $200. And btw, the $200 is a "goodwill measure." Riiiight... So I WILL post my review in EVERY group that I am in. And I WILL be filing a report with the Better Business Bureau, and the Attorney General's offices in Tennesse, Maryland and Washington DC because they have business locations in all 3 areas! The saddest thing is that when I started sharing my post, several other people in various Facebook groups, and even on Reddit, posted that they experienced the EXACT SAME THING! Once is a mistake. Twice, eh. But 6 different people experiencing the same Bait and Switch tactics, and they've only been open for Business since October 2015, and today is December 5, 2015?! COME ON!! Get real!

Save your money!! Companies like Bulq and Optoro need to go down. It is unacceptable for them to treat customers like this, and they give a bad name to every legitimate liquidation company out there! They say they stand behind their products and have a guarantee. They say on their website that their pallets are 98% accurate and if it's not, they will refund the difference! BUT They DON'T! It is a clever play on words that they use when they say they will refund the difference. What they mean is, like in my case, Ben said they will refund the difference in price from the items I purchased as NEW to as if I purchased Like New. And I told him, these are NOT EVEN CLOSE to being lIke new! When a box is smashed to hell, and re-taped closed, that is NOT Like New! That's a RETURN!!! I wouldn't even donate this stuff to charity, that's how horrible the condition is! I would be embarrassed! Nothing screams I got this at a discount, or I am re-gifting you with a used Returned item, more than packages in the conditions I described above. And if you are sourcing for Amazon, BUYER BEWARE because if what you sell from them is NOT Brand New, and you advertise it as such, you could LOSE your seller account! Is saving (Or in my case, LOSING) a few bucks worth that? No Way!