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Burke,#2UPDATE EX-employee responds
Thu, December 11, 2008
Hi, My name is Siri and I worked at Burke Center Automotive for 3 years. First, we were a very honest shop, in fact we bend over backwards to help any customer of ours. Second, I remember Mr. Andrus and his antics, he was out to get someone from the onset of his experience at Burke Center Automotive. He was unreasonable and he threatened to sue the companyas he paid his bill. This customer is a bad example for someone to follow, he is not intersted in resolving his problem. He is interested in confrontation. Burke Center Automotive was always honest when I worked there. CB
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Burke,#3REBUTTAL Individual responds
Thu, February 08, 2007
In response to Mr. William the invoice was completed on the date of October 14th, 2006. Mr. William brought his vehicle to Burke Center Automotive to diagnose a rough idle and running rough condition from the engine of his 1999 Chevrolet Camaro. Upon turning the vehicle on the technician noticed a heavy surging condition at idle, he diagnosed the condition and prepared the estimate for customer's approval of the repairs. The customer was contacted about the current condition of the car and was estimated for repair at the cost of $762.93, the customer consented to that price with no hesitation and we proceeded with the repair. The repair was completed in a timely fashion then the customer was called to pick up their vehicle. Upon arriving to pick up his vehicle Mr. William was presented with the invoice, he began proclaiming that the price of the invoice was outrageous and we were way out of line for that repair cost. I (Chris Burr, Manager) was at the counter when the customer began his proclamations. I quickly responded to Mr. William asking him if he had been contacted by our service manager and stated the full price of the repair before we completed the work. Mr.William answered that he had been contacted and that the full price was stated before the repair was completed. I then stated that this was a good price for the repair and then asked him if there was anything more I could do for him I, he quickly declined and stated he was going to the Better Business Bureau. I have priced this job out at five differnt repair centers finding our price to be the 2nd lowest of the five, this is not a standard simple as it sounds reapir job. We love our customers at Burke Center Automotive and we always want them to be satisfied, the facts in this case are: we diagnosed the problem with the car, we called the customer for authorization of the repair, we performed the repair competently and on time, and we performed the repair for the price we quoted the customer before the repair. We would have gladly worked with Mr. William to resolve his misunderstanding while he was at our store, he was adamant about making us pay for his perceived rip off. I was not contacted about this repair again until our AAA representative called me and we resolved this matter at that time per Mr. William satisfaction. Sincerely, Christopher M. Burr Manager Burke Center Automotive 703.764.1700