- Report: #31645
Complaint Review: buzme.com / ringcentral.com - Internet
-
Author Not Confirmed
Why?
buzme.com / ringcentral.com
www.buzme.com Internet, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
buzme.com ringcentral.com call waiting & voicemail ripoff dishonest business practice unauthorized charges to credit card & refuse to return charges service never worked Internet *EDitor's Comment
Signed up with Buzme.com for internet call waiting and voicemail. The service never worked. Called and contacted customer service on a couple occassions to remedy the problem.
Buzme said kept blaming the phone company for the problem. After awhile I ignored the program on my PC. A year later, a charge on my credit card appears from Ring Central and I contacted Ring Central immediately (within same day of charge) to have the charge taken off and caneled the service.
Buzme canceled the service but refuses to refund the charge from my credit card. An annual service fee was charged to my credit card with no notice from Ring Service about renewing the annual fee or giving me a chance to remove my option for renewal.
No email or snail mail was ever sent. Ring Central's excuse for refusing to refund the charge "Cancellation of service does not warrant a refund." Have to battle with Ring Central and BuzMe.com to get my refund of services billed not provided.
Emilia
Norfolk, Virginia
Buzme said kept blaming the phone company for the problem. After awhile I ignored the program on my PC. A year later, a charge on my credit card appears from Ring Central and I contacted Ring Central immediately (within same day of charge) to have the charge taken off and caneled the service.
Buzme canceled the service but refuses to refund the charge from my credit card. An annual service fee was charged to my credit card with no notice from Ring Service about renewing the annual fee or giving me a chance to remove my option for renewal.
No email or snail mail was ever sent. Ring Central's excuse for refusing to refund the charge "Cancellation of service does not warrant a refund." Have to battle with Ring Central and BuzMe.com to get my refund of services billed not provided.
Emilia
Norfolk, Virginia
2 Updates & Rebuttals
ED
Nevis,Other,
EDitor's Response to the corporate drivel above
#2Author of original report
Tue, November 19, 2002
This is the same customer service crap we always hear. WHINE WHINE WHINE "We never got anything in writing." Then why in the hell do you do business over the phone? Do you provide your victims written confirmation of the verbal transactions? NO! Then you turn right around and tell your victims to contact you by phone. What good is that going to do since you can't be trusted to do what you verbally agree to. Let's be honest. Come clean and tell us that you had to fraudulently bill a number of your victims because hardware devices were marketed that basically made your service obsolete and you had to come up with cash quick to remain solvent. No harm in that, huh? All companies do it. You are in good company; Enron, MCI, Arthur Anderson. ED Magedson [email protected]
Brian
San Mateo,California,
Response to User Complaints ...Warning, ... corporate drivel below
#3UPDATE Employee
Tue, November 19, 2002
BEWARE: The Rebuttal below is a typical customer service "shell game" response.
:::::::::::::::::::::::
RingCentral, Inc. and BuzMe.com has investigated this claim and found the following:
1. Our company has executed exact billing procedures based on the subscriber's chosen billing plan options. According to our records, the subscriber had instructed our company to continue [their] current billing plan after their existing plan expired.
The particular account in question was created on March 25, 2002 with a semi-annual subscription plan. Though it is reported that there was initial trouble setting up the account, we had no reason to believe the service was not functioning according to specification, as we received no correspondence from the subscriber.
As of Sept. 25, 2002 we had received no written or verbal cancellation notice from the fore mentioned user, therefore we continued billing based on the existing service and billing plan selections for the account, in this case an additional six months at the agreed subscription price.
2. Once notified of this situation, we made every attempt to contact the subscriber in order to rectify this situation, however to date, have not received any response from the customer.
3. BuzMe.com has live customer support available to its subscribers Mon-Fri, 9am to 6pm Pacific Time (12pm to 9pm Eastern Time). This situation could have been easily remedied with a call to our support department, who are readily available and willing to assist customers in any circumstance.
Our goal is customer satisfaction. Though unlikely, any customer who experiences similar circumstances should not hesitate to escalate their concerns to the management of our support department.
