- Report: #1436036
Complaint Review: Cabinet Mania - Illinois
Reported By:
VICKI VIO -
BESSEMER, Alabama, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Cabinet Mania
Illinois, United States
Phone:
800-531-8720
Web:
http://www.cabinetmania.com/
Categories:
Business Rating:
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Cabinet Mania cabinetmania.com Frank LaMark shoprtacabinets Frank LaMark of cabinetmania.com Took our money and NEVER shipped our Kitchen Cabinets. Illinois
Report Attachments
On Jan 2nd, 2018 this is our Order#100000688-1
1. I put in my order for a complete kitchen for RTA cabinets with cabinetmania.com on Jan 2nd, 2018
2. They were fully paid with an e-check, as that was all they would accept. 1/2/2018
3. Was told at the most would be a 4 week delivery 1/2/2018
4. Repeated emails back and forth. They always claimed the cabinets were shipped out, but would never give me a requested tracking # 1/26/2018
5. Repeated calls and nobody would answer. I left messages and they didn't call me back. I told them if they needed more time, just commuicate it clearly with us.2/1/2018, 2/4/2018, 2/9/2018
6. On Feb 19th, 2018 I kindly asked them repeatedly that we have no kitchen and we despearately needed them delivered.
7. On Feb 22, 2018 I offered to give them a BONUS if they would get me the cabinets sent out and I would post our photos so they could use them
8. Feb 26, I asked them if they needed more time, I would be willing to wait if they would just let me know. They always repilied back that they didn't need more time, the cabinets are shipped.
9. March 7th, we just gave up believing in this company and requested our refund...in which they replied that they would refund us.
10. March 16th, the 'refund' check came in. A few days later our bank informed us the check was NOT GOOD and it was marked as NSF
11. March 16th, informed Cabinet Mania LLC the check was NOT good, they said they had a customer bouce 2 large checks on them and they would get us a cashiers check delivered to us via Fedex and we would receive it by the coming Tuesday. Which would have been 3/21/18 . It never came and Fedex says that is not a good tracking number that Cabinet Mania gave us.
12. 3/23/18 Cabinet mania contacted me when I told them the tracking # was not showing on Fedex, they said that is because Fedex has not picked it up yet (so this is now Fedex's error?)
1 Updates & Rebuttals
VICKI
BESSEMER,Alabama,
United States
Complaint resolved finally.
#2Author of original report
Sun, April 22, 2018
After all this stress over the complaint, Cabinet Mania did send me a Cashiers Check
for the amount of the cabinets we ordered. I promised I would mark this situation as
'resolved' if they would finally reimburse my money, so I am keeping my word and letting
everyone on this site that YES, I have finally received my money back.
Would I order again from Cabinet Mania? NO.
