- Report: #281822
Complaint Review: Canada 1 RV's - Winnipeg Manitoba
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Canada 1 RV's
925 Lagimodiere Blvd. @ Marion St. Winnipeg, R2J 0V1 Manitoba, Canada
Phone:
204-233.4000
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Canada 1 RV's Stole equipment from our RV after purchase and before pick-up Winnipeg Manitoba
Dureing the last week of September, 2007, my future brother in-law phoned us, and told us of an 31ft Springdale camper trailer for sale at Canada 1 RV's.
It had been hail damaged and fell on it's side in the wind, but explained that the price was good, and for our purpose's we should come look. We had ask him earlier in the fall to watch for a camper for, as he owns one and knows some dealers around the city. Infact, his camper was purchased from Canada 1 RV's.
We arived at Canada 1 RV's at 11am and were happy to find surprisingly small damage on the unit and went to find a salesman. When we explained what unit we were interested in, they send a young fellow named Pat to show us the trailer. At this time, my future brother in-law arrived, so now there was 3 of us (myself, my wife Lisa and Newman)
During the next 40 minutes, Pat explained to all of us that the price was not negotiable, but did go on to explain all the reasons that it was such a good deal. He explained (with a wink) that the electric motor on the slide-out worked "intermittently" and that it was likely a broken wire and easily repaired when i got home. He promised the propane tanks would be filled, and that the unit had already been winterized. meaning that when we got home, it was easily stored with no further hassle.
As Pat spoke, the three of us became suspicious of his lie's. Newman and myself crawled under the trailer and found the large screw that moves the slide-out, had been damaged when it tipped over, and physically removed with a saw. We also seen that the stereo was not in the empty mount that was attached to the corner shelf. We knew already that the trailer was an "as is" sale, so we decided not to bring up the slide-out tale, but did ask Pat about the stereo. He said that "it was in his office for safe keeping, but would install it". And he did a few minutes later after we finally convinced him to get it.
We also finally convinced him to pull the trailer near to the shop, and plug it into an outlet, so we could test the appliances. After awhile he also had this done.
Now, knowing the various lies we had already been told, i got my camera and took various pictures of the outside, and of each appliance as we tested them. Including the pink water lines, being proof that they were full of RV anti-freeze.
The fridger, air conditioner and stereo all worked 100%, and i took pictures of each. The propane was empty so i couldn't test the stove or the furnace, but i agree'd that they likely worked fine and said i was happy with what i did know for sure.
From here, we went to the owners (Bev) office to complete the finance forms. As she wrote up a $10,000 purchase price, me and my wife laughed at the 1$ extra she attached to the $9999 sale price. It just seemed fitting, after the lies and half-truths we had already been told during the sale.
now, being 12 - 15 days later, Pat phones me at home, explaining to me that the weather is getting colder, and perhaps id like to have him, for a couple hundred dollars, winterize the trailer, as he was very concerned that the pipes may freeze and break. I nicely declined, and told him i understood that it had already been done, but mentioned nothing of the pictures id taken.
Now, a few weeks later, having made arrangements to have the trailer pulled home, Lisa and Newman returned to Canada 1 rv's to pull it home.
They did a quick looking over of the trailer, and found that the propane tanks had NOT been filled, and that now, not only was the stereo missing, but the steel mounts that hold it, had also been physically removed. Bringing this up with Pat, and another employee, Lance Cornish (son in-law/finance manager of the owner), they were told that it was NOT part of the sale, then later told it had been damaged and would not be replaced. Both got very rude, and after more than 2 hours of arguing, and showing Lance pictures of the unit WITH the stereo and mounts installed, got no where. Being late in the day, and a 4 hour drive home they decided to leave without it.
Since then, ive contacted Lance, and he again said that it was damaged and explained that the pictures i had could have been from any unit on the lot, and that this was a closed issue to Canada 1 RV's.
I believe they are playing on the fact that it is not worth the 4 hour trip into Winnipeg to make a police report and deal with this personally. And to that I agree. But I really do not being stolen from.
Id stay away from Canada 1 RV's at any and all costs. Since meeting the people there, Lisa and myself have been lied to, hung up on, on the telephone by a man named Len, insulted and stolen from. It is truely unbelievable how bad such a place could really be.
All this happened with three of us present, and one being an existing customer who's purchase is still less than 2 years old.
Jamiel
Sleeman, Ontario
Canada
It had been hail damaged and fell on it's side in the wind, but explained that the price was good, and for our purpose's we should come look. We had ask him earlier in the fall to watch for a camper for, as he owns one and knows some dealers around the city. Infact, his camper was purchased from Canada 1 RV's.
We arived at Canada 1 RV's at 11am and were happy to find surprisingly small damage on the unit and went to find a salesman. When we explained what unit we were interested in, they send a young fellow named Pat to show us the trailer. At this time, my future brother in-law arrived, so now there was 3 of us (myself, my wife Lisa and Newman)
During the next 40 minutes, Pat explained to all of us that the price was not negotiable, but did go on to explain all the reasons that it was such a good deal. He explained (with a wink) that the electric motor on the slide-out worked "intermittently" and that it was likely a broken wire and easily repaired when i got home. He promised the propane tanks would be filled, and that the unit had already been winterized. meaning that when we got home, it was easily stored with no further hassle.
As Pat spoke, the three of us became suspicious of his lie's. Newman and myself crawled under the trailer and found the large screw that moves the slide-out, had been damaged when it tipped over, and physically removed with a saw. We also seen that the stereo was not in the empty mount that was attached to the corner shelf. We knew already that the trailer was an "as is" sale, so we decided not to bring up the slide-out tale, but did ask Pat about the stereo. He said that "it was in his office for safe keeping, but would install it". And he did a few minutes later after we finally convinced him to get it.
We also finally convinced him to pull the trailer near to the shop, and plug it into an outlet, so we could test the appliances. After awhile he also had this done.
Now, knowing the various lies we had already been told, i got my camera and took various pictures of the outside, and of each appliance as we tested them. Including the pink water lines, being proof that they were full of RV anti-freeze.
The fridger, air conditioner and stereo all worked 100%, and i took pictures of each. The propane was empty so i couldn't test the stove or the furnace, but i agree'd that they likely worked fine and said i was happy with what i did know for sure.
From here, we went to the owners (Bev) office to complete the finance forms. As she wrote up a $10,000 purchase price, me and my wife laughed at the 1$ extra she attached to the $9999 sale price. It just seemed fitting, after the lies and half-truths we had already been told during the sale.
now, being 12 - 15 days later, Pat phones me at home, explaining to me that the weather is getting colder, and perhaps id like to have him, for a couple hundred dollars, winterize the trailer, as he was very concerned that the pipes may freeze and break. I nicely declined, and told him i understood that it had already been done, but mentioned nothing of the pictures id taken.
Now, a few weeks later, having made arrangements to have the trailer pulled home, Lisa and Newman returned to Canada 1 rv's to pull it home.
They did a quick looking over of the trailer, and found that the propane tanks had NOT been filled, and that now, not only was the stereo missing, but the steel mounts that hold it, had also been physically removed. Bringing this up with Pat, and another employee, Lance Cornish (son in-law/finance manager of the owner), they were told that it was NOT part of the sale, then later told it had been damaged and would not be replaced. Both got very rude, and after more than 2 hours of arguing, and showing Lance pictures of the unit WITH the stereo and mounts installed, got no where. Being late in the day, and a 4 hour drive home they decided to leave without it.
Since then, ive contacted Lance, and he again said that it was damaged and explained that the pictures i had could have been from any unit on the lot, and that this was a closed issue to Canada 1 RV's.
I believe they are playing on the fact that it is not worth the 4 hour trip into Winnipeg to make a police report and deal with this personally. And to that I agree. But I really do not being stolen from.
Id stay away from Canada 1 RV's at any and all costs. Since meeting the people there, Lisa and myself have been lied to, hung up on, on the telephone by a man named Len, insulted and stolen from. It is truely unbelievable how bad such a place could really be.
All this happened with three of us present, and one being an existing customer who's purchase is still less than 2 years old.
Jamiel
Sleeman, Ontario
Canada
5 Updates & Rebuttals
Jamiel
Sleeman,Ontario,
Canada
i agree
#2Author of original report
Sat, November 03, 2007
Yes. After getting the camper home, it was taken to a local RV/ATV dealership. I had the frame, breaks and electrical system inspected. There were no other surprises. Infact, apart from needing the new slide control and 3 peices of steel sideing, they also agreed that it had been very nicely repaired. But to your point, I agree. If there is ever a next time, i will ask them to sign an agreement saying that they will not, nor let anyone else unbolt and remove property from my camper while it is being stored on their lot. thank you for the advice. Jamie
Tallulah-phoebe
Beverly Hills,California,
U.S.A.
WHAT?
#3Consumer Comment
Sat, November 03, 2007
This camper trailer was "hail damaged and fell over on its side," and you are surprised that there were bent screws and other signs of damage? Did you bother to have the frame inspected for internal problems that may not be visible to the eye? Also -- was the stereo and propane tanks and whatever else you're whining about specifically included in your contract to purchase the trailer? When making such a large purchase you can NEVER go by what someone "tells" you .. you MUST get it in writing!!
Jamiel
Sleeman,Ontario,
Canada
Pictures of myself, inspecting the stereo while at Canada 1rv's
#4Author of original report
Fri, November 02, 2007
http://photos-c.ak.facebook.com/photos-ak-sctm/v106/83/22/901435385/n901435385_1481258_3386.jpg http://photos-b.ak.facebook.com/photos-ak-sctm/v106/83/22/901435385/n901435385_1481257_2364.jpg http://photos-385.ll.facebook.com/photos-ll-sctm/v126/83/22/901435385/n901435385_1320008_6597.jpg links to the photo's taken at Canada 1rv's. I slide out the stereo unit to inspect it before leaveing. Make note of the steel mount that was also removed sometime after we left. jamieL
Jamiel
Sleeman,Ontario,
Canada
canada 1 rv's Winnipeg Manatoba 925 Lagimodiere Blvd. @ Marion St.
#5Author of original report
Wed, October 31, 2007
If Pat doesn't have an office, we wont argue about that. The pictures posted by Canada 1 RV's look to be the same as the ones shown to us by Lance from his cell phone. Lisa ,myself, and Newman all viewed them. Infact, we all believed that Canada 1 RV's did a nice job repairing it. WHAT we bought, or the condition it was is not my argument at all. So lets please stay on topic and leave the "beer income" insults with the children where they belong. This is a matter of theft. Nothing more, no less. Lisa and myself met Lance Cornish and Bev Brucki in both their offices, shook hands and talked for over an hour. To say I haven't been there or met these people is just one more lie. The fact is, if you purchase anything from this dealer ship, take it when you leave. UNtrustworthy, is an understatement to describe them. In mine and Lisa's 13 years together, this is the worst purchaseing experience by far. Not because we bought something we didn't like, but because of the unbelievable and awfull treatment by the owners and employees of Canada 1 RV's.
Canada One Rv
WINNIPEG,Manitoba,
Canada
Canada One RV'S
#6UPDATE Employee
Tue, October 30, 2007
As the saying goes "There are two sides to every story." First of all, let's get some of the facts out of the way. The author of the article has never been to or met any employee's of Canada One. The actual owner Lisa Maxwell and her brother in law Newman Conti are the only people Canada One RV has dealt with. The travel trailer mentioned is a 2007 Springdale Limited 285RLS not a 31 foot but we all like to tell people things are a little bigger and better than they really are. The trailer Lisa Maxwell bought was involved in a tornado and was thrown onto its side causing severe damage. On top of that, it was damaged in a hail storm. It was orginally priced at $19,999 with the MSRP being $31,700. All that could be repaired was completed to our best abilities but with the remaining issues the price was reduced to $10,000 with no warranty and sold as is. This is an instance of a Beer income family expecting Champagne. The trailer did not have a radio in it when Lisa Maxwell was looking at it and was advertised AND sold "AS IS". Pat does not have an office - did not have a stereo anywhere for safekeeping - and if he produced one it would have been taken from our inventory without authorization. On an "AS IS" sale such as this, that would not have been done. Newman Conti, a customer of Canada One RV with no complaints on his purchased unit, was at Canada One on several occasions to view this Springdale Limited for his sister in law. Canada One RV told Newman it would be placed on hold for them with no deposit because he was an existing customer. Lisa Maxwell came down to view the trailer and finalize the transaction as Newman Conti had said. Lisa Maxwell wanted it based on the pictures she had seen and the price quoted and in spite of the lack of warranty and the trailer having been flipped in a toronado and damaged by hail. Transaction was completed with Bill of Sale stating "AS IS, NO PDI, NO WARRANTY." On delivery day a Possession Disclosure was drafted by Canada One and signed by Lisa Maxwell and their salesman with no indication of any of the problems mentioned in this blog. A direct quote of the first line of Possession Disclosure states "I acknowledge that Canada One has fulfilled their obligation to me as agreed at time of purchase. I also acknowledge that there is no warranty expressed or implied unless otherwise stated below." Lisa Maxwell signed this document on the date of delivery with no hesitation. Anyone who would like to see what this tornado damaged trailer looks like please look at this link: http://www.canadaonerv.com/product.php?txtCatID=0&txtProdID=387 Canada One RV is an extremely busy RV dealership selling an estimated 500 and 600 units per year. Although we strive for 100% customer satisfaction, we don't always hit the mark. We appreciate and respect all of our customers and we are always striving to improve in all areas of our company. To show good will to all of our customers, we will extend a special discount on extended warranties or parts sold in our Finance and Parts Departments upon presentation of a copy of this report.
