Complaint Review: CAPITAL ONE BANK - ALGIERS Louisiana

Me and my wife have been married for 10 years and we both always worked.My wife was a credit assistant manager at a building supply company and i am currently working as an electrician as i been for several years.We always read about and heard about the fraud and conspiracy going on in the banking world so living with my parents for several years we had my mother depositing our checks and cash in her bank account becouse she has been working with money for decades,trusting her alot more than our own account.In the predays of katrina my parents decided to move to orlando,florida at the same company,but a better salary for both of them.They prepared to move so my mother had withdrawn all of our together savings and said go to capitalonebank and open a joint account and a tower gold account becouse it was a large amount.The tower gold account was gonna be like our savings unless the joint account had gotten low.

The date was 2/23/2006 the accounts were open and 3/16/2007 both accounts were overdrafted by $4,000 dollars.During the start of our expierience we wasn't recieving our statements,so i would usually go into the bank and ask about my statements and this same lady would say ,we mailed them ,i dont know whats going on and this went on for months.We started getting denied for bill payments,purchases,ext.Making phone calls,visits asking whats going on,i was being taking advantage of.I tryed have the accounts closed,the same lady told me i would have to pay a fee of $5,000 dollars for breaking a contract.Me and my wife had seperated by the end of the year from the stress of this,i was alone with my 5year old and 8year old.By 3/16/2007 the accounts were purged and that lady was fired right after that.The manager advised me that she was let go for messing peoples accounts up.I told her that mine was one of them and she gave me the run around for months.

My statements are still not available ,saying the systems arent up to date yet,I knew something was wrong but i dont nothing about banking becouse it was the first time getting one.The next 2 years and traveling to about 27 capitalone banks in that time still getting the run around one of the banks printed out the 2 last statements from both accounts and they were well in the negatives.all other banks would say they are showing no such accounts and some say they are purged out the system,by now i lost my wife and have 2children to care for,my truck was threatened mulible times to be repossessed and at the last minute i would find help.The last few years have been like torture,my 8year old got pulled from a private school back then from my accounts claiming to be in the negatives,Ive been on the streets with my kids  several times with little to eat,i had a dental plan back then i was paying on and from a result in this horrible type of fraud that accurred all of my bottom teeth and some top had to be pulled,i had to seek medical attention for me and my boys for severe depression and anxiety it had got so bad.

I have been literally suffering from this.On 9/9/2009 i got off work and went to a local branch to try again to get my statements and this 1 older woman sitting in the corner assissted me and she got my statements for both accounts for that year,when i recieved them i started looking at them and almost passed out for what i seen.On the joint account it shows a complete stranger opened up our account on 6/12/2006 when we actually opened it up on 2/23/2006,i also recieved actual deposit slips for when i made a deposit and on some dates there are 6-7 different slips sameacc. number i minute apart stating all different balances and on other account there are 3-4 deposit slips on same day i minute apart with multible balances and looking more at both accounts there are 6 different debit card numbers between both accounts.I went to the branch and they the branch manager told me that he has never seen anything like this in 28years in banking.

He said it was to big for them to handle so he handing it over to the fraud department.I contacted him and he said he has to look at this.Its 4weeks later and he calls me up and said he dont see nothing wrong and i said i would contact the media and hung up.I have the most incrimidating evidense there ever could be that somekind of fraud accurred.I am exausted and am barely holding on to my job from the stress,ive practually lost everything and i'm trying to care for 2kids.capitalone took fully advantage of me and my wife,knowing we were new to the banking system.If there is anybody that can help i will greatly appreciate it.It is not right what has happened to us.You can contact me if your media ,lawyer,bbb or somebody that can assist us in the matter,this is big enough to shut down this corperation.