- Report: #831630
Complaint Review: Carls Furniture Inc. - Coconut Creek Florida
Reported By:
CarrieM -
Port St. Lucie, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Carls Furniture Inc.
6812 N. State Road 7 Coconut Creek, 33073 Florida, United States of America
Phone:
Web:
www.carls.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Carls Furniture, Inc. Defective Furniture Coconut Creek, Florida
We purchased a sofa & recliner set from their Stuart store in December 2010. This piece of crap was made in China for Klaussner Furniture and the seats went flat two weeks later, because they used low density foam. A month later, we found out they closed down their Stuart store and we had to deal with their main office at Coconut Creek. After our frustration trying to get a refund of at least get this garbage replaced or repaired, and due to lack of cooperation from their incompetent Disservice Department, we ended up taking them to Small Claims Court in Broward County, because that is what they put in their fine print of their contract. They promised to repair our garbage, but they haven't done it, because the replacement seat cores are supposed to come from China.
Over a year has gone by, and we are still stuck with this piece of garbage and almost sitting on the frame, because there is no much cushion left.
Looking through the internet, I just found out these people are in bankruptcy and one of the major creditors is Klaussner Furniture. It is obvious that Klaussner Furniture does not want to pour any more money into their sinking ship.
BUYERS BEWARE! Do not buy anything from a company in bankruptcy. Instead, check out BJ's, Sam's Club or Costco, because if you are not satisfied with your purchase, at least they have a better return policy.
Over a year has gone by, and we are still stuck with this piece of garbage and almost sitting on the frame, because there is no much cushion left.
Looking through the internet, I just found out these people are in bankruptcy and one of the major creditors is Klaussner Furniture. It is obvious that Klaussner Furniture does not want to pour any more money into their sinking ship.
BUYERS BEWARE! Do not buy anything from a company in bankruptcy. Instead, check out BJ's, Sam's Club or Costco, because if you are not satisfied with your purchase, at least they have a better return policy.
1 Updates & Rebuttals
M. Nicotera
Coconut Creek,Florida,
United States of America
Issue solved
#2UPDATE Employee
Mon, April 16, 2012
Without going into great detail, the issue described was unfortunate and has been resolved to the customers satisfaction. In regards to Carls Chpt 11 filing which occurred last year, yes we are staying in business, and the court approved very early on the validity of all Carls customer deposits, so that no customer lost deposit funds made previous to the filing.
