Jerry
Riverview,#2Consumer Comment
Sat, February 09, 2013
I cannot imagine that story being true.
I have been going to that Carmax in CW for the last 10 years and have bought 10 cars from them.
I always go back there because I have always been treated right.
I never once had a bad experience in any of their departments sales, service or admin.
I've had instances where I changed my mind about 2 cars and returned them to get anotherwithin the 5 days.
Smooth anf fast transition both times.
I've had one car that needed a major repair and they worked on it for weeks. (Electrical issue with an older Mercedes)
They could not fix it so they completely reversed the entire purchase and got me into another car.
They kept me updated on everything they tried so I was never left wondering what was going on.
Again smooth and fast transition.
Everytime I left my car for service, they always gave me a loaner.
I don't have any complaints about how they treated me.
I have been treated as a valued customer everytime.
It is why I go back there for cars and will continue to in the future.
I cannot say All Carmax locations give the same service because in my experience they don't. But CW Carmax is the best Carmax in my many dealings with them.
MunkeyHunk
United States of America#3UPDATE EX-employee responds
Mon, June 11, 2012
Number one. This entire thing looks like it is being written by two people. First part seems like it is being written by the mom and the second part by the actual customer.
Number two. Why was your car at a different Carmax location again? From what I understood you were at the same location the entire time. They don't ship cars to different locations while work is still being done to them to make them salable.
Number three. You said that Carmax told you it would be 4 to 6 weeks to process a check for the $5000 that they appraised your car for. That right there is completely false. They print you out a bankdraft right then and there every time. You then stated that they ended up printing you a band draft right then and there anyway cause you left with one. At least I think that's what you said you kept rambling and misspelling words so it made it very hard to understand.
Number four. The way you describe the sales consultants printing the paperwork up in their offices is false as well. No sales consultant has a printer in his office and they don't sign the paperwork with you anyway.
My final thought is this. Everything you have said contradicts what you said before that. I believe this was written by two people or you tried writing from one point of view and forgot who's point of view it was and went back to your point of view. I believe you may have had a small problem with something that happened there but it is no where near what you are trying to make it out to be as several of the things you have said are completely and totally false in every way imaginable. Please rewrite this with a coherent voice and less capital letters. It would probably work out better for you then.
coast
USA#4Consumer Comment
Sat, March 17, 2012
Too much YELLING