Wtsthewrldcmng2
Sunland,#2Consumer Comment
Sun, June 07, 2009
The person that submitted this rip off report is 100% accurate. The person that defended Carmax in the rebuttal must have something invested into the company. I have experienced the same scenario with Carmax and it is absolutely fraudulent and does not in anyway represent good, moral business practice. The person that responded to this accusation truly sickens me. He wants sound intelligent so badly, but in the end he is transparent, only protecting criminal behavior. These people are hired to deny these accusations all over the internet. This person says that it is the victims fault because he purchased a 5 year old GM product and that he (the consumer) should have been aware of the break problems. HAAAAA!!!! If I could only call you what you are...... Carmax #1 selling point is that they have completed a thorough inspection of each and every automobile. When you purchase a vehicle they give you a list of everything on the car that was inspected and/or replaced and this includes all wear and tear items. (tires, brakes, fluids) You are SOOOOO intelligent to realize that a break pad is a wear and tear item.....what a genius!!!!!!! but what you fail to acknowledge is that they are suppose to be replaced previous to the car being delivered to the customer. In fact that is all dealerships "professor" !!!! You cannot sell a car with bald tires or worn break pads....it's a liability. It is the duty of the dealership to make sure that the wear and tear items are replaced before delivery.....what you are telling me is that CarMax does not take the time to check these wear and tear items before selling them to a family (with kids!!!!)...... and you think that they are an upstanding company. Once again I wish I could call you what you are...... Are you proud for backing such a corrupt company?? Carmax's actions will catch up with them and they will soon be out of business. I can personally tell you from experience that Carmax has lied to me on numerous occasions. They have charged me for work that I can prove they did not do. I am not saying that all of their mechanics are incompetent but the repairs that were actually performed through Carmax were done incorrectly or not done at all. The rest of them were pawned off on the manufacturer for the repair. Not only have I received bad service but through my investigations into my own vehicle problems I have found thousands of websites, with thousands of the same complaint regarding Carmax. These complaints were not all 5 year old GM trucks either. They were your little import cars, German imports etc. Its the company and its policies that is in need of repair. Before I sign off let me give you my personal experience with CarMax. I buy car from them (45,000 miles). 2 weeks later I find that the breaks begin to do the standard squeak telling me that the pads are worn. My contract said that they turned the rotors and replaced the pads???? How could this be??? Well, come to find out they "forgot" to do that to the car. I drop my car off for the repair and they give me a 1991 Pontiac Grand am with roll up windows and more dirt on it then the guy's conscious that defended Carmax. You say WHHHAAHHHHAAA cry me a river............you bet I will. I don't pay good money for something only to end up with lies, bad service, unequal replacements. If the guy that is defending Carmax puts up with that kind of service......then you are very weak individual and there is no wonder why you have a job hoping around websites defending a poor company. I could go on with my terrible experience however why just take my word, you can find this same story all over the internet. I bought an expensive car with an expensive warranty and I will never do it again through CarMax. By far worse experience of my life. Don't be fooled and definitely don't listen to the guy that is defending CarMax by saying, "you should have known it was a piece of junk before you bought it, its not their fault" HAAAAA!!!!!!
Shawongunk
SOCKSVILLE,#3Consumer Suggestion
Mon, May 12, 2003
Your report is hilarious! OK, so you bought a truck that was FIVE years old, and a FORD nonetheless, and you are surprised that you are having problems with it? Get your head out of your rump roast and examine the situation from a slightly intelligent angle! Let's see ... a FIVE year old truck would have considerable wear and tear over a newer vehicle. Things like brakes are affected by wear and tear. It is NOT a car dealer's fault when the brakes go bad! Did you test drive the vehicle before you bought it? Did you ask them when the brakes were last replaced? Did you insist on having them replaced before the time of purchase, and get a receipt in writing as evidence? Did you ever once insist on having a private repair shop take a look at the vehicle before buying it to make sure it was in good condition? (Who in their right mind would buy a 5 year old vehicle WITHOUT doing this??!!) Do you not know that FORD stands for FOUND ON ROAD DEAD, or FIX OR REPAIR DAILY? Well I guess you do now! Why do you think the dealer should come out and tell you every little detail about the history of the car? Why should they be mindreaders -- why don't you simply ask questions???!! Large-scale deealers like CarMax have no idea where the cars are from/who drove them/etc. because they are all USED cars shipped in from all over the country. It is the BUYER'S (aka YOUR) responsibility to obtain a Car Fax report PRIOR to buying the vehicle. This will tell you all the information you need to know before finalizing the sale. If you are not happy with the findings then you do not have to purchase the vehicle! Doing it afterward is no good, what is the point? Perhaps the funniest part of your complaint is at the very end ... you had a freaking WARRANTY on the car so the repairs only cost you a $75 deductible! How on earth were you "ripped off" then???!!! They honored their warranty and repaired your vehicle. Are you complaining you had to spend $75 on the deductible? Waaah waaah waaahhhh ...... tootle loo sweetheart!