- Report: #249796
Complaint Review: CarMax - Tinley Park Illinois
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CarMax
18800 S. Oak Park Avenue Tinley Park, 60477 Illinois, U.S.A.
Phone:
708-444-0400
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CarMax Spot Delivery Scam Tinley Park Illinois
Spot Delivery Scam - when a dealership uses a Conditional Sales Contract to buy your car in a trade-in deal and attempts to repossess the newly purchased vehicle, or offer a new contract or loan with a higher interest rate.
This is what happened to me. I had bad credit & traded in a small 2 door vehicle with negative equity for a mid-sized sedan because I just had a baby and needed something larger to carry her in and ride to work in. Up front, I let them know that I was a temp employee. I even supplied paystubs, a letter of employment verification from the agency, and the agency's contact information. Initially, this was enough to let me drive off the lot. I was told that I was approved and could get away with no money down.
I got a call 2 weeks later stating that I had NO financing on the vehicle and that I needed to bring it back. So I basically lost control of all of my emotions as I explained to the Sales Manager that he was taking my only means of transporation and he was telling me that my 3 month baby was going to starve because they made a mistake. I got a call from them everyday requesting more information, such as insurance, DL copy (I had a ticket), and more paystubs. After 3 weeks of me taking my time, they threatened to take the car because I wasn't cooperating. I refused to give it up peacefully.
Finally I called them after a week of them "looking for a bank to take my application" I called to verbally beat up the Manager on duty. I did my research on Ripoff Report before I called and I let him know what kind of unprofessional and illegal scam his office is running. Apparently, my loan company, Triad Financial, called just before I did to let them know that all was okay for me. I didnt believe him.
This seems to be a new scam because many people dont know about it, but I do want people to educate themselves on CarMax before they pay them a visit.
Toni
Lynwood, Illinois
U.S.A.
This is what happened to me. I had bad credit & traded in a small 2 door vehicle with negative equity for a mid-sized sedan because I just had a baby and needed something larger to carry her in and ride to work in. Up front, I let them know that I was a temp employee. I even supplied paystubs, a letter of employment verification from the agency, and the agency's contact information. Initially, this was enough to let me drive off the lot. I was told that I was approved and could get away with no money down.
I got a call 2 weeks later stating that I had NO financing on the vehicle and that I needed to bring it back. So I basically lost control of all of my emotions as I explained to the Sales Manager that he was taking my only means of transporation and he was telling me that my 3 month baby was going to starve because they made a mistake. I got a call from them everyday requesting more information, such as insurance, DL copy (I had a ticket), and more paystubs. After 3 weeks of me taking my time, they threatened to take the car because I wasn't cooperating. I refused to give it up peacefully.
Finally I called them after a week of them "looking for a bank to take my application" I called to verbally beat up the Manager on duty. I did my research on Ripoff Report before I called and I let him know what kind of unprofessional and illegal scam his office is running. Apparently, my loan company, Triad Financial, called just before I did to let them know that all was okay for me. I didnt believe him.
This seems to be a new scam because many people dont know about it, but I do want people to educate themselves on CarMax before they pay them a visit.
Toni
Lynwood, Illinois
U.S.A.
4 Updates & Rebuttals
Anonab
Columbus,Ohio,
U.S.A.
Spot delivery?
#2UPDATE EX-employee responds
Sat, September 29, 2007
This was not a spot delivery. When a customer has a credit situation that requires "stips" (stipulations), the requested information is required such as proof of income and etc. If the bank (in this case Triad) calls to verify the information you provided on the credit application and the employer states that it is inaccurate (wage, time on the job, etc) then the bank recinds their offer to finance. It always boils down to the difference in what the customer says on the application and what is verified. So the salesperson and manager believed the offer to be valid based on the information provided. The reason the manager said everything was ok is because Triad accepted the information as valid finally. Your post is against Carmax as a spot finance dealership. But the fact that you have financing says that the managers were working for you behind the scenes while the bank didn't care if you walked. (managers don't want to return sells, banks don't care) Your post should be against the bank, or your employer because the information provided by your employer was different than what you provided during your application.
Anonab
Columbus,Ohio,
U.S.A.
Spot delivery?
#3UPDATE EX-employee responds
Sat, September 29, 2007
This was not a spot delivery. When a customer has a credit situation that requires "stips" (stipulations), the requested information is required such as proof of income and etc. If the bank (in this case Triad) calls to verify the information you provided on the credit application and the employer states that it is inaccurate (wage, time on the job, etc) then the bank recinds their offer to finance. It always boils down to the difference in what the customer says on the application and what is verified. So the salesperson and manager believed the offer to be valid based on the information provided. The reason the manager said everything was ok is because Triad accepted the information as valid finally. Your post is against Carmax as a spot finance dealership. But the fact that you have financing says that the managers were working for you behind the scenes while the bank didn't care if you walked. (managers don't want to return sells, banks don't care) Your post should be against the bank, or your employer because the information provided by your employer was different than what you provided during your application.
Anonab
Columbus,Ohio,
U.S.A.
Spot delivery?
#4UPDATE EX-employee responds
Sat, September 29, 2007
This was not a spot delivery. When a customer has a credit situation that requires "stips" (stipulations), the requested information is required such as proof of income and etc. If the bank (in this case Triad) calls to verify the information you provided on the credit application and the employer states that it is inaccurate (wage, time on the job, etc) then the bank recinds their offer to finance. It always boils down to the difference in what the customer says on the application and what is verified. So the salesperson and manager believed the offer to be valid based on the information provided. The reason the manager said everything was ok is because Triad accepted the information as valid finally. Your post is against Carmax as a spot finance dealership. But the fact that you have financing says that the managers were working for you behind the scenes while the bank didn't care if you walked. (managers don't want to return sells, banks don't care) Your post should be against the bank, or your employer because the information provided by your employer was different than what you provided during your application.
Anonab
Columbus,Ohio,
U.S.A.
Spot delivery?
#5UPDATE EX-employee responds
Sat, September 29, 2007
This was not a spot delivery. When a customer has a credit situation that requires "stips" (stipulations), the requested information is required such as proof of income and etc. If the bank (in this case Triad) calls to verify the information you provided on the credit application and the employer states that it is inaccurate (wage, time on the job, etc) then the bank recinds their offer to finance. It always boils down to the difference in what the customer says on the application and what is verified. So the salesperson and manager believed the offer to be valid based on the information provided. The reason the manager said everything was ok is because Triad accepted the information as valid finally. Your post is against Carmax as a spot finance dealership. But the fact that you have financing says that the managers were working for you behind the scenes while the bank didn't care if you walked. (managers don't want to return sells, banks don't care) Your post should be against the bank, or your employer because the information provided by your employer was different than what you provided during your application.
