- Report: #1336727
Complaint Review: CAROUTLET WAUKEGAN - Waukegan Internet
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CAROUTLET WAUKEGAN
Waukegan, Internet, USA
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CAROUTLET WAUKEGAN Ray, Edgar, Adriana, Luiz DO NOT TRUST THEM Waukegan Internet
I went into the establishment because it caught my eye and they were very nice. I work long hours and they accommodated me. Originally I wanted the Chevy Avalanche but due to my credit score it was out of my "price range". Then I saw a Ford Explorer which was nice. I got the vehicle and it drove fine then one day the tire was low. I wasn't thinking anything of it until the tire kept getting low. On top of that it overheated. My wife took and I dropped the car off. My wife had been speaking to them on my behalf (which I informed them of and they agreed to talk to them), they were rude to my wife and hung up the phone on her. They informed me that the truck needed a new engine. A NEW ENGINE!!!! WTH! I only had the truck for a month and 6 days. They didn't offer me a loaner nothing to accommodate me. I've been without my vehicle for two weeks. I went back to the dealership, they offered to put in another vehicle. I test drove a few vehicles and picked a Ford Edge. They said no problem the car will be ready tomorrow (because it was late and after closing time plus my family was exhausted). I agreed. I go back to the dealership and Ray (manager) tries to deter me from the Ford Edge saying "wait until tomorrow I'll bring other vehicles". I'm shocked and confused at this point. Then he raises the monthly premium on a car that has 40,000 more miles than the LEMON they sold me. I talk to my wife and she just says take it babe. I agree and then the unbelievable happened. They lose the key! Which was bullshit. They didn't want me to have the truck. Then Ray comes over to say come back tomorrow after three pm. At this point Im very blunt with him. I said "lets say the truck isn't here , for whatever reason. Then what?". He says "you're smart. I won't be here. How about I give you a refund. I say "ok when?" He says "I need to contact them (I'm confused as to them is) on Monday. At this point I know it's at a loss no car and no money from my down payment back. Three kids and a wife exhausted and mentally drained from this whole ordeal. People have bad credit which is sometimes beyond their control but this is not how you conduct business. This is for anyone else that is thinking about this. My family encountered a minor set back due to this major inconvenience but we will be ok. Karma is so strong and when it comes back people think what did I do to deserve this. Sometimes stop to think about it.
