Ashley
Bradenton,#2Consumer Suggestion
Thu, October 19, 2006
Toyota is a great company. I'm sure that they would not condone any type of inappropriate behavior. Employees can sometimes act inappropriately. It's quite possible that the salesmen didn't realize just how uncomfortable you and your friend were. Now,it's time to let them know. Anytime you have a complaint with any company you should mail a written complaint including all details,and an explanation of what you would like them to do to make it right. Send a written complaint to the owner of the dealership and to Toyota's US headquarters.Send them certified with a return receipt requested. You should not say that Carson Toyota did anything wrong until you have given them and Toyota USA a chance to respond. It is OK to complain about the people who actually did act improperly. I understand that you did notify the supervisor but that is not high enough. Any time you're in a similar situation,where someone makes you uncomfortable,immediately trust your instinct and leave. Or,ask for another salesperson or ask to see the highest ranking person there and tell them what the problem is. I am 100% on your side, you should never have to put up with that kind of behavior. You should be treated with dignity and respect. Employees need to act professionally. If you're not satisfied with the responses you receive,mail a complaint to Toyota World Headquarters in Japan. Note:I am not associated with Toyota. Let us know what happens. Good Luck.