Nilesh
Laurel,#2Author of original report
Wed, November 28, 2012
This is an update to the previous report I filed on 3/25/2011 "Caruso Homes Inc Never buy from Caruso Homes!!! Crofton, Maryland" I wanted to let everyone know that Caruso has been helping us resolve the basement issues that have come up. Since the previous complaint, the builder has come out to our house numerous times and have worked with us to resolve the issues by installing a dry-well that extends from the back of the house. The dry well's purpose is to reduce the water pressure at the base of the foundation on the outside where water could build up, it provides another source for the water to go to, away from the foundation. This appears to be helping us so far. They did all the work on their own, and even fixed up the lawn afterwards. I did appreciate the builder doing this for us. Also, the leak that was in the front door, they payed for a storm door installation in full. Since then, the leak from the front door has not occurred so far either. The build also extended the basement foundation warranty from 2 year to 5 years. I would remove the previous complaint if I could, but the site does not allow me to remove, it only lets me update. Therefore I am writing this updated review.