Complaint Review: CashnetUSA - Chicago Illinois

I have opened an account a couple months ago with CashnetUSA. I've applied for 9 loans with them and they were all completely paid off. Today, I contacted them via chat because I wanted to close my account. The representative told me that the Federal Government prohibits them from closing my account. He told me to refer to their privacy policy. I did. There was nowhere to find the information. I asked him then to copy & paste the information on the chat, he replied he didn't have the information either because it was moved on their website. Below is a summary of our chat. People should stay away from CashnetUSA

Hello! Welcome to CashNetUSA, America's trusted

online lender. A representative will be with you shortly.

You are now chatting with Curtis.

Curtis: Welcome

to CashNetUSA online support! In order to verify that you are the account

holder, can you please

provide me with your home phone number and the last four digits of

your social security number?

Anonymous:

Anonymous:

Curtis: One

moment while I access your account.

Curtis: Thank

you for holding, Tatiana, I will be happy to assist you.

Curtis: CashNetUSA

cannot honor your request to delete your personal information from our database.

We are

required by federal and state laws to retain and keep a record of

any customer information submitted to us. Please see

the CashNetUSA Privacy Policy for more details regarding the

collection and use of customer data.

Anonymous: I want to cancel my account access

Anonymous: what the heck you're talking about you are require by

Federal Laws to keep my account open? I

am the customer who puts my information into your system. Thus,

I am requesting you deleting my account. The

Federal government has absolutely nothing to do with it!

Curtis: Ma'am,

I'm sorry, but that's not the case and federal regulations are very much

involved in this. The

information has to be retained for the use of lender reporting

groups. Deleting your account essentially deletes your

history with us and if you inquire for loans elsewhere we have to

be able to provide this information to the lender

reporting services of your state.

Anonymous: BS!

Anonymous: And you know it!

Anonymous: What state you're talking about?

Curtis: It's

not, ma'am. Look into groups like Teletrack and Veritec.

Curtis: All

states.

Anonymous: I don't care what you are saying. The Federal government

cannot prohibit you from deleting my

account when I specifically ask you to do so. Wait! Are we still

in the US?!

Curtis: Yes,

ma'am, this is the US. If you're not interested in anything else I'm saying

then is there anything else I

can assist you with at this time?

Anonymous: Give me the piece on your policy that states you cannot

delete my account upon my request

because the Federal Government prohibits you from doing so?

Curtis: One

moment while I pull that up.

Anonymous: Are you trying to making it up? Because if it takes you

that long to pull it up, perhaps you are

on the kitchen cooking it

Curtis: One

moment, ma'am. The site was updated recently and we're looking for where the

details were moved to.

Anonymous: OMG!!!!!!!

Anonymous: Can you be more fAKE!!!!!

Curtis: Thank

you for holding, ma'am, I'm going to forward the account to management to pull

up the details of the

federal regulations and forward it to your email.

Anonymous: Nope! You have to copy and paste it here

Anonymous: There is no waiting for email Curtis!

Anonymous: In a matter so strict that the Federal Government has to

be involved, the information should be

at the tip of your fingers

Curtis: It's

not, ma'am.

Anonymous: What's not Curtis!

Curtis: The

details aren't immediately available to me. I brought it to the manager and

they're looking into it as well.

It was likely just moved on the site when it was recreated.

Curtis: I

understand you don't believe me and I don't blame you, but we will contact you

later via email with the

exact details on how and why this is a federal regulation.

Curtis: Is

there anything else I can help you with today?

Anonymous: Such information cannot be moved like that in your

account when it was created!

Anonymous: Nope! If the information is not available on your

website, I request that my account be closed

Anonymous: I am taking this matter right now to customer protection

Your chat transcript will be sent to

 at the end of your chat.

Curtis: Thank

you for waiting. I'll be with you in just a moment.

Curtis: Ok,

I understand your concern and feeling the need to do that.

Chat Window

https://sales.liveperson.net/hc/69445590/?cmd=file&file=chatTemplate&...

1 of 2 2/1/2013 7:45 AM