- Report: #481616
Complaint Review: CASHNETUSA - Internet Internet
Reported By:
AussieSeeker -
Brisbane, Internet, Australia
Submitted:
Updated:
-
Author Not Confirmed
Why?
CASHNETUSA
http://www.dollarsdirect.com.au Internet, Internet, United States of America
Phone:
1800060892
Web:
N/A
Categories:
Business Rating:
(0)
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CASHNETUSA Dollars Direct - QuickQuid Thank God for ripoff report! Internet
Hi Readers,
First of all I'm glad I found this site when I did, as it has hopefully minimized the damage this company could have potentially caused me.
I saw an add for the Australian "Sister Company" Dollars Direct on a popular and reputable site Looking at the site, it appeared to be an Australian business with a local toll free number and an Address in Sydney one of our capital cities, and so I applied for a $100 loan.
After submitting this application I was reading more information on the site and found that the above company was a front for you guessed it CashNetUSA.
Being now wary about signing a finance agreement in a foreign country I then did a google seach and found the many many many complaints logged on this site and others After reading some stories about this obviously fraudulent company I rang the number on the site that went directly to the call centre for CashNetUSA. I
I therefore told them I wished to withdraw my loan application, and to have my infomation removed from their database this took about 3 hours and 2 phone calls to have the loan withdrawn.
However even after all this my details/Account remained "Active" and so asked to speak to a supervisor due to the lack of Customer service, to which I was told I would have to be called back, over 6 hours later, I received a call from and very abrupt and rude person who did not give a name simply greeted me as such:
Caller: "Are you Such And Such?" (my name)
Me: "Yes I am"
Caller: "I have here that you requested to speak to a supervisor"
Me: "Yes I did"
Caller: "What did you want to speak about"
Me: "I submitted a loan request, afterwards wished to withdraw it, which took over 3 hours, I also requested that my details be removed from your system, which as yet has not been done"
Caller: "Why?"
Me: "Because I no longer wished to do business with your company"
Caller: "Oh I see, and what would you like me to do?"
Me: "Ensure my information is deleted from your database"
Caller: "oh, well I will send an e-mail to this effect so we have something in writing" Me: "Thankyou, goodbye"
As yet it has been over 24 hours and as yet my infomation/account is still active on the site, and yet so far I have no emails from the Mystery "Supervisor", And have also sent the request via e-mail three times, and every single email has been ignored, all I have been able to do is replace some of my real details with false ones, therefore if I get hit by a fake loan as others have I can claim incompetence as they would be approving a loan for some one that makes $9/year and is paid via cheque.
After the rude "Supervisor" and them ignoring my requests to remove my information I can confirm I believe this company is a sham and hope that this story gets read by others and stops this company from hopefully trading in our country.
2 Updates & Rebuttals
Dollars Direct MGMT
USAPlease contact our Customer Support Department
#2
Mon, September 14, 2009
Thank you for bringing this issue to the attention of DollarsDirect. We pride ourselves in complying with all applicable Australian rules and regulations and strive to provide the best possible service to our customers. The matter of retaining customer data is regulated by various Australian laws and directives. Specifically, pursuant to Part I, Division 1 et seq. of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 ("ACT"), DollarsDirect must retain customer and applicant information in its system for a period of time as prescribed by law.
However, we are more than happy to assist you in reviewing your account information to ensure accuracy and address any supplementary inquiries that you may have. If you have any further questions or concerns, please feel free to contact our Customer Service Department at 1 800 060 892.
AussieSeeker
Brisbane,Internet,
Australia
An email I finally got from the scammers
#3
Wed, August 19, 2009
In response to your e-mail, per federal law (security purposes) your information will remain in our database for up to 7 years.
What a bunch of crooks.....
