- Report: #1358016
Complaint Review: Cass county choppers - Pleasant Hill Missouri
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Author Confirmed
Why?
Cass county choppers
19420 Sergio Raffurty road Pleasant Hill, 64080 Missouri, USA
Phone:
(913)710-2225
Web:
Categories:
Business Rating:
(0)
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Cass county choppers Ron MirickGerri Mirick No delivery of purchased goods Pleasant Hill Missouri
Placed an order for a 2011 harley Sportster xl trike conversion kit on January 17,2017. According to sales lady the kit would be shipped in 3 to 7 days from payment. 3 weeks later I was still being told tomorrow you will get your tracking numbers. I finally call their bank where I was asked to wore transfer my 4795 dollars. 2 hours layers I got my tracking numbers and a nasty attitude for calling the bank. Still over a month later I have not received the wheels,rims,or light nuts. And they are playing the same name. They mention their son is a police officer. And the owner stated he's not worried about me.
2 Updates & Rebuttals
The TRUTH Speaks out
Florida,United States
EX Employee speaks out
#2UPDATE EX-employee responds
Wed, October 24, 2018
You are lucky you got anything as they were playing you for a fool/joke and thought they could get your cash for free !
you are one of the lucly ones !
Cass County Choppers
Pleasant Hill,Missouri,
Order has been fulfilled
#3REBUTTAL Owner of company
Thu, March 02, 2017
The company and the customer maintained contact nearly daily, sometimes more than once a day during the order process as production was taking longer than originally anticipated. The company shipped a partial shipment including the entire kit and the contents needed to install it but as we don't manufacture wheels and tires, we are at the mercy of any backorders from the supplier for the additional items on the order. Unfortunately, we were awaiting a delayed shipment of these for this kit. We've received the shipment from the supplier and subsequently shipped the balance of the order to the customer. We believe we've sent a great product and have received such confirmation from the customer in online and thank you card formats. We are sorry this process took longer than anticipated but we tried to resolve it as soon as possible.
