- Report: #431917
Complaint Review: C&C MATTRESS - CHERRY HILL New Jersey
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C&C MATTRESS
CHERRY HILL, New Jersey, U.S.A.
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C&C MATTRESS is a NIGHTMARE!!! AVOID AT ALL (YOUR) COSTS CHERRY HILL New Jersey
C&C MATTRESS sold us what was supposed to be new Sealy Latex mattress. The Friday it arrived the delivery men refused to allow us to inspect mattress. C&C's website states: "REFUNDS ARE NOT AVAILABLE FOR ANY REASON, ONCE THE PACKAGING HAS BEEN OPENED".
After they left it we opened the box and discovered a SPLIT DOWN THE SIDE OF THE MATTRESS. The split was not a tear, but rather a foot long section that was not stitched CLOSED. It was stitched to it's own ends leaving the foam hanging out. We immediately phoned and spoke to C&C Mattress in New Jersey and advised them that the delivery men refused to allow us to inspect the mattress and that we found the defect as soon as we opened the packaging.
We also immediately E-mailed pictures Peter Cancelli, the owner C&C Mattress within minutes of its arrival. After viewing the photos Cancelli replied via E-mail and agreed it was an obvious factory defect. On Monday he advised he REFUSED TO HONOR HIS guarantee and provide a replacement. He said he pay for a seamstress to come by and try to sew it. Because the defect is not capable of repair, we requested a replacement, but C&C Mattress said that a replacement would cut into his profit. Over a number of days Cancelli continued with his refusals stating that sewing was the only option.
Finally, we contacted Discover Card and filed a dispute. After learning of the disputed charges Cancelli was furious. He threatened us that now we will get nothing unless we waived our credit card dispute in advance. WE DISCOVERED CREDIT CARDS WILL NOT HELP YOU IF YOU PURCHASED YOUR PRODUCT OUTSIDE OF YOUR HOME STATE. Now we are out over $2100.00 and stuck with a mattress that is falling apart. With more and more material falling out this mattress will be worthless in a few months.
C&C also charged my account for this defective mattress even though we phoned them and advised them of the defect on the day it was delivered. Sealy told us they don't warranty defective stitching and refused to honor their warranty .
STEVE
st louis, Missouri
U.S.A.
After they left it we opened the box and discovered a SPLIT DOWN THE SIDE OF THE MATTRESS. The split was not a tear, but rather a foot long section that was not stitched CLOSED. It was stitched to it's own ends leaving the foam hanging out. We immediately phoned and spoke to C&C Mattress in New Jersey and advised them that the delivery men refused to allow us to inspect the mattress and that we found the defect as soon as we opened the packaging.
We also immediately E-mailed pictures Peter Cancelli, the owner C&C Mattress within minutes of its arrival. After viewing the photos Cancelli replied via E-mail and agreed it was an obvious factory defect. On Monday he advised he REFUSED TO HONOR HIS guarantee and provide a replacement. He said he pay for a seamstress to come by and try to sew it. Because the defect is not capable of repair, we requested a replacement, but C&C Mattress said that a replacement would cut into his profit. Over a number of days Cancelli continued with his refusals stating that sewing was the only option.
Finally, we contacted Discover Card and filed a dispute. After learning of the disputed charges Cancelli was furious. He threatened us that now we will get nothing unless we waived our credit card dispute in advance. WE DISCOVERED CREDIT CARDS WILL NOT HELP YOU IF YOU PURCHASED YOUR PRODUCT OUTSIDE OF YOUR HOME STATE. Now we are out over $2100.00 and stuck with a mattress that is falling apart. With more and more material falling out this mattress will be worthless in a few months.
C&C also charged my account for this defective mattress even though we phoned them and advised them of the defect on the day it was delivered. Sealy told us they don't warranty defective stitching and refused to honor their warranty .
STEVE
st louis, Missouri
U.S.A.
2 Updates & Rebuttals
Sue
St Louis,Missouri,
U.S.A.
Pete Cancelli is a Fraud Artist
#2Consumer Comment
Sat, April 25, 2009
Cancelli the New Jersey Con Artist under investigation. He and his company will betray you. He tricked us into having the dispute dropped and he broke his written word in his fabricated rebuttal to repair the piece of garbage he sent to our home. This company and this man will lie and steal and take advantage of fellow Americans in our worst financial crises. Shame on you and your italian "family" business.
Pete
Cherry Hill,New Jersey,
U.S.A.
Response to C&C Mattress complaint
#3REBUTTAL Owner of company
Sun, March 08, 2009
Bad Faith or Fraud? My name is Peter Cancelli, the owner of C&C Mattress. Steve, from St Louis, received a mattress, which we had shipped to him. He signed for it as having received it in good condition. Later, her sent pictures of an open tape edge. I had no way of knowing if it happened while he was handling it, or if it had been incorrectly sewn at the factory. Just the same, for the sake of customer satisfaction, we offered to send out an upholsterer to sew it closed, but Steve wasn't happy with that...so, we ordered him a new mattress. The mattress was made and sent to our shipper a week later...on the same day we received notice from Steve's credit card company of his intenet to stop payment. In the face of this, we stopped shipment. We told Steve that if he would reverse the chargeback, we would release the mattress for exchange. We are currently in the middle of the stand-off that Steve created.
