- Report: #19795
Complaint Review: Cedars Sinai Medical Center - Los Angeles California
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Author Not Confirmed
Why?
Cedars Sinai Medical Center
8700 Beverly Blvd. Los Angeles, California, U.S.A.
Phone:
323-866-8600
Web:
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Cedars Sinai Medical Center ripoff - stolen money not returned ripoff thieves slow prossessing Los Angeles California
Total amount due was: $386.76. I originally paid a portion of my health bill - $80.00; but before I received a new invoice reflecting this payment toward the account and a new lower balance from Cedars, Cedars Sinai kept sending instead "pay in full/collection" notices.
So I then paid the entire amount due on the account - $386.76 having forgotten about my initial $80.00 payment.
I called Cedars to get my $80.00 credit on March 11th, having to go thru an entire automated beaurocratic phone system where only messages could be left.
One week later, on March 18th, a guy named Michael tells me it is going to take six (6) weeks! to pull the records.
I call back six weeks later -- Monday, April 29th. I talk to Angela (323) 866-8600 (account number 31315926) who tells me the records were requested but have not been received and Michael no longer works at the company and now the process has to start all over again so that I have to wait indefinitely.
I asked to speak to a supervisor -- Dena Jackson -- who is unavailable and since noone oversees this part of Cedars Sinai billing / collections department, I am told there is no one to file a complaint with.
Cedars Sinai harasses you to pay your bills, and them refuses to return any money overpaid. They've got my money, they are keeping it, and no one is addressing the problem to get it back to me.
They don't care and they have stolen my money for a month and a half now.
Brant
Los Angeles, California
So I then paid the entire amount due on the account - $386.76 having forgotten about my initial $80.00 payment.
I called Cedars to get my $80.00 credit on March 11th, having to go thru an entire automated beaurocratic phone system where only messages could be left.
One week later, on March 18th, a guy named Michael tells me it is going to take six (6) weeks! to pull the records.
I call back six weeks later -- Monday, April 29th. I talk to Angela (323) 866-8600 (account number 31315926) who tells me the records were requested but have not been received and Michael no longer works at the company and now the process has to start all over again so that I have to wait indefinitely.
I asked to speak to a supervisor -- Dena Jackson -- who is unavailable and since noone oversees this part of Cedars Sinai billing / collections department, I am told there is no one to file a complaint with.
Cedars Sinai harasses you to pay your bills, and them refuses to return any money overpaid. They've got my money, they are keeping it, and no one is addressing the problem to get it back to me.
They don't care and they have stolen my money for a month and a half now.
Brant
Los Angeles, California
1 Updates & Rebuttals
Q
anaheim,California,
Suggestion
#2Consumer Suggestion
Fri, November 01, 2002
I would suggest that you get ahold of their appeals and grievences dept. File and complaint with them and also call the department of managed care (can't think of the # but you should be able to find it on the net or in a phone book) file a complaint with them. If you have am insurance company also call and file a complaint with them also.
