- Report: #1001754
Complaint Review: Cell Phone Trek - Casselberry Florida
Reported By:
Evelyn -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cell Phone Trek
133 Concord Dr. Casselberry, 32707 Florida, United States of America
Phone:
407-261-8700
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cell Phone Trek Trek Media Group Buyer BEWARE!! Casselberry , Florida
I ordered a cell phone case on Jan. 6, 2013. Seller did not ship item. When I called to inquire, they stated item was on back order and promised to ship in a few days. Seller did not notify me of the problem but withdrew my money through PayPal anyway.
A week later, I called again to find out if they shipped item. Seller said still in back order. I requested for them to cancel the order and refund me the money. They promised money will be refunded in 5 days. Seller never refunded money. Filed a claim through PayPal and have not heard back from PayPal or the seller.
I wished I had read the complaints here before ordering. Seems this seller is taking customer's money and not delivering items or refunding.
A week later, I called again to find out if they shipped item. Seller said still in back order. I requested for them to cancel the order and refund me the money. They promised money will be refunded in 5 days. Seller never refunded money. Filed a claim through PayPal and have not heard back from PayPal or the seller.
I wished I had read the complaints here before ordering. Seems this seller is taking customer's money and not delivering items or refunding.
1 Updates & Rebuttals
Evi
Cape Coral,Florida,
United States of America
Finally refunded my money!
#2Author of original report
Wed, January 23, 2013
It took almost three (3) weeks of waiting, but seller finally acted and refunded my money. I would never order from this seller again. Their excuse is the same "item on back order." Why do they advertise products they don't have and take your money, then give customers a hard time on their refund?
