- Report: #839003
Complaint Review: Cell Phone Trek - Internet
Reported By:
Sullivan -
NEWBERG, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cell Phone Trek
Internet, United States of America
Phone:
Web:
www.cellphonetrek.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cell Phone Trek I ordered a cell phone cover the beginning of December as a Christmas gift. I was told it was shipped twice and have also been told it was back ordered. I have requested a refund. I Have not receiv Internet
A cell phone cover was ordered the beginning of December as a Christmas gift. Several e-mails and long distance phone calls have been exchanged since this time. I have been told it was shipped. I was told it was not shipped. I was told it was on back order. I have been told I would have my money refunded. I have received nothing nor have I received a refund or any kind of apology.
2 Updates & Rebuttals
RJG
100 Wildrose Ln,Kentucky,
Wish I'd Seen This Complaint Before Ordering
#2Consumer Comment
Mon, September 30, 2013
I recently purchased two cell phone cases online from cellphonetrek. I contacted their customer service after 8 days had passed since my card was debited for the purchase. I had yet to receive so much as an email confirmation of my purchase.
I was told that my order was "in the shipping department", and would ship out in the next day or two. This, mind you, was over a week after I had been billed. Still haven't received anything from these people.
cellphonetrek
casselberry,Florida,
United States of America
Response to sullivan
#3UPDATE Employee
Fri, May 04, 2012
TO the customers complain above
We are sorry that the customer experience a difficulty with their shipment with us but we were more than adequately helpful. They ordered an item with us on 12/12/11 and on 12/20 the item was shipped out to her using usps here is the tracking number 9101010521297071711432. As you can see the USPS never delivered the item and after launching a claim with the USPS it was determined that the items was "probably lost or damaged" according to the USPS. We as a convenience to the customer offered to reship the item unfortunately it was on back order by this time with the manufacturer and she was notified that we would have to wait. After more were received the second shipment was sent to her and she received it and her money back for the inconvenience and long wait time on the back order item.
