- Report: #1021861
Complaint Review: Cell Phone Trek - Internet
Reported By:
Bee -
Ctown, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cell Phone Trek
Internet, United States of America
Phone:
(407) 261-8700
Web:
cellphonetrek.net/
Categories:
Business Rating:
(0)
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Cell Phone Trek Lied continually about product coming into stock! Internet
I ordered a cell phone cover on Jan.18. Money was immediately taken from my account that day. I received an email confirmation of the order and assumed it was shipping. After 12 days had passed without receiving my cover I called the company on Wed. Jan. 30 & a rep tells me the cover I ordered is out of stock (I received NO email to let me know it was out of stock??) The rep. say" but it's arriving next Tues." Feb 5th. I call again Feb.6th to check if the cover had arrived & I get the same response "oh that item is out of stock it's arriving next Tues." Feb.12th.. So I call on the 13th & AGAIN I receive the same answer "Sorry that item is out of stock but will be arriving next Tues. Feb 19th". I let them know they have been giving me the same answer week after week and the Reps. only response is "I can give you a refund." So said yes I would like that. He tells me I would have my refund in 5 business days, its been 7 and still no refund. I wish I would had checked these reviews before I bought anything from these lying thieves!!
1 Updates & Rebuttals
Mark Bell-Pompano
Pompano Beach,Florida,
United States of America
WOW They need new managers
#2Consumer Comment
Mon, March 11, 2013
sounds like the customer service department sucks. what is the domain address?
