- Report: #95337
Complaint Review: Centennial Wireless - Ft. Wayne Indiana
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Centennial Wireless
1203 Webster St. Ft. Wayne, 46802 Indiana, U.S.A.
Phone:
800-796-0081
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Centennial Wireless After calling Centennial to terminate my service, my phone was cut off within 2 hours. Centennial is now insisting that I pay them for the following month, claiming that it takes a month to terminate service. Ft. Wayne Indiana
It is apparently common practice among cellular phone companies to "stick" their former customers for an extra month's billing claiming that it takes a month to close an account.
After calling Centennial to terminate my service, my phone was shut down within 2 hours. Centennial is insisting that I was able to continue use of my phone for the month during which I am being billed. After complaining to the BBB, Centennial wrote a letter explaining their position. Upon receiving the letter, I called the person who wrote it and explained that my phone was cut off.
Her answer was, "perhaps there was an outage." Since I believed the phone was cut off, I gave the phone to an organization who provides phones to needy individuals, 2 days after I believe my service was discontinued. (I wanted nationwide service, and had to get a better phone.) I am sure that no one who reads this, except perhaps the BBB, (they have been a tower of jello), believes that it takes a month to discontinue service,---just miss a bill payment.
David
New Iberia, Louisiana
U.S.A.
After calling Centennial to terminate my service, my phone was shut down within 2 hours. Centennial is insisting that I was able to continue use of my phone for the month during which I am being billed. After complaining to the BBB, Centennial wrote a letter explaining their position. Upon receiving the letter, I called the person who wrote it and explained that my phone was cut off.
Her answer was, "perhaps there was an outage." Since I believed the phone was cut off, I gave the phone to an organization who provides phones to needy individuals, 2 days after I believe my service was discontinued. (I wanted nationwide service, and had to get a better phone.) I am sure that no one who reads this, except perhaps the BBB, (they have been a tower of jello), believes that it takes a month to discontinue service,---just miss a bill payment.
David
New Iberia, Louisiana
U.S.A.
5 Updates & Rebuttals
Michelle
Atlanta,Georgia,
U.S.A.
Cancellation
#2UPDATE EX-employee responds
Thu, November 24, 2005
Just so you know, there is a 30 day window to cancellation with Centennial. You are required to pay a following bill and the amount of that is determined by your billing date. Centennial is the only company I know that offers people who want to leave that 30 day window, giving them an advantage to taking their number to another carrier with no breakage fees. Any other company insists that you must wait until the very date of your contract date before cancellation and even then you are still billed for the month. They all do it, not just Centennial.
Michelle
Atlanta,Georgia,
U.S.A.
Cancellation
#3UPDATE EX-employee responds
Thu, November 24, 2005
Just so you know, there is a 30 day window to cancellation with Centennial. You are required to pay a following bill and the amount of that is determined by your billing date. Centennial is the only company I know that offers people who want to leave that 30 day window, giving them an advantage to taking their number to another carrier with no breakage fees. Any other company insists that you must wait until the very date of your contract date before cancellation and even then you are still billed for the month. They all do it, not just Centennial.
Michelle
Atlanta,Georgia,
U.S.A.
Cancellation
#4UPDATE EX-employee responds
Thu, November 24, 2005
Just so you know, there is a 30 day window to cancellation with Centennial. You are required to pay a following bill and the amount of that is determined by your billing date. Centennial is the only company I know that offers people who want to leave that 30 day window, giving them an advantage to taking their number to another carrier with no breakage fees. Any other company insists that you must wait until the very date of your contract date before cancellation and even then you are still billed for the month. They all do it, not just Centennial.
Michelle
Atlanta,Georgia,
U.S.A.
Cancellation
#5UPDATE EX-employee responds
Thu, November 24, 2005
Just so you know, there is a 30 day window to cancellation with Centennial. You are required to pay a following bill and the amount of that is determined by your billing date. Centennial is the only company I know that offers people who want to leave that 30 day window, giving them an advantage to taking their number to another carrier with no breakage fees. Any other company insists that you must wait until the very date of your contract date before cancellation and even then you are still billed for the month. They all do it, not just Centennial.
Unknown
Why,Michigan,
U.S.A.
you have absolutely no understanding how the billing or cancellation system operates
#6UPDATE Employee
Sun, July 18, 2004
There is a very big difference between temporary suspension fo service for non-payment and complete terminiation of service due to request or 120 day straight of non-payment. You do not work for the company so you have absolutely no understanding how the billing or cancellation system operates. Do not proceed to make accusations without fact. I apologize for whatever problems you had at Centennial Wireless. I was not your representative. I personally do everything in my power to keep our customers happy. No hard feelings, good luckk in future endeavors.
