Complaint Review: Centennial Wireless - Ft. Wayne Indiana

Once again I find this completely amazing. Let's review! 1. You purchase a phone made by "HTC" not Centennial Wireless 2. The phone did not work to your expectation so you return. The rep you spoke with could not duplicate which upsets you. 3. You return again and this time the issue is duplicated. An attempt is made to correct the issue but you were unwilling to invest the time required to correct the issue you were having. Ok, Let's address your concerns one at a time. 1. You purchased a phone made by HTC, not Centennial Wireless. Yes you purchased it from Centennial but we did not manufacture this product. Because we did not manufacture this phone we do not carry the warranty on this phone, HTC does. They actually carry the warranty for 1 year from the date of purchase. 2. You returned to the store where you purchased this phone phone due to improper function. The rep you spoke with could not duplicate the issue you were having. If they can not seem to duplicate the issue, how are they supposed to fix it? I am assuming here that the only thing that would have satisfied you would have been to have the phone replaced? Let me ask you this, in what industry is it considered a good business decision to replace a $300.00 plus piece of equipment with another of the same value? By doing this a total investment of more than $600 would have been made in equipment alone. I am not saying you do not need to be taken care of but you must understand that if we can not duplicate the issue then we can not correct your issue. 3. This time you return and an issue is discovered, but not corrected in what you considered a timely manner. How can you be upset because YOU were unable to invest the time required to correct an issue you were having with a phone that you invested so much money in? As for the credits that were promised to you yet you have not recieved, I apologize. There are several steps you could take to have this issue corrected as well but perhaps you would have to invest even more time. I have worked for Centennial and been a customer of other wireless providers for quite some time now. I can tell you this, had you had this issue in my area with another provider you would have been asked to travel 45 minutes away to a retail store to have your issue addressed. Once you arrived at this location you would have been asked to pay a minimum of $50 for an insurance deductible or you could contact the manufacturer to use the warranty they provide! Maybe the next time you have an issue you should be a little more accomidating when an attempt is made to correct your issue. If you feel you must leave Centennial then possibly you should consider another provider. I can tell you this though, don't be dissapointed when you have a similar issue that is even more upsetting and then when you try and come back you can't get the same rates you are getting now.

I had the same thing happen to me. They tried sending me back to the store & the manager kept avoiding me. I called the customer service number & I asked to speak with the manager. The manager ended up issuing the credit. I was able to view my credit online within 5 minutes. I previously filed a complaint with Michigan Public Service Commission when they gave me the run around. You may want to look up the government entity that regulates phone service. After filing a complaint with your local government entity, you will get a call from someone in their corporate office, who is more than willing to make you happy. These are just suggestions that have helped me deal with Centennial. Also you may want to tell Centennial that you are leaving, they will offer you free minutes. You will need to ask for the retentions department. Currenty I get 800 free minutes each month. I have been with Centennial since 1998. Good luck!!!!!