- Report: #1272643
Complaint Review: CenturyLink - Internet
Reported By:
CenturyLink Pissed Consumer -
Colorado Springs, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
CenturyLink
Internet, USA
Phone:
855-556-0821
Web:
http://www.centurylink.com/
Categories:
Business Rating:
(0)
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CenturyLink Direct TV AffiliatePrism TV ServiceCenturyLink InternetVerizon PartnerHome Essentials Bad service, defective products, tech issues, techs schedule and then don't show up Colorado Springs Internet
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Have had CenturyLink for 9 months. This is for our second home, so we always pay in advance.
Their Prism TV never worked properly. Gave up on it after 8 months.
Their internet service is intermitant. Works today and not tomorrow, etc.
When you have an outage, it takes an average of 30 to 45 minutes on hold to reach customer service. Their online support chat hasn't worked in weeks.
Tech came out last week to fix internet. He replace modem and it worked for about a day. Went out again. Waited 4 days for tech to show up for scheduled appointment and they never showed up. My wife waited at home all day.
Responses are scripted. And even though you are calling and complaining about their service and products, they lunge right into a sales pitch to try and upgrade you or sell you an affiliate service such as Verizon. Wow, that is just crazy. When I told the lady I didn't want to hear the sales pitch, she said she was required to read it. I told her I wasn't required to listen and I hung up.
We officially gave up on them today 12/7/2015. Cancelled service and went with a competitor.
Hope their CEO, Mr. Glen F. Post, reads this. If this company doesn't correct the err of its ways, it won't be around much longer.
