Complaint Review: Charles Darcus - FathersChoice.Org - Premier Family Services - Affordablehelp.org - SBLaw.net - Internet

If you used a credit card to make the purchase call your credit card company and dispute the charge. You can do this months after the original charge. This is what I did. You will need to provide documentation showing that they did not provide what they promised to do. It was suggested we also complain to their merchant account provider. They appear to have their merchant account with: Sage Payment Solutions 1750 Old Meadow Rd, Suite 300 McLean, VA 22102 Phone: 703.848.2980 Toll-free: (800) 261-0240 Fax: (703) 848-9457 If we get Sage to drop their merchant account they wont be able to process credit card transactions.

CJ, We help parents everyday witht their famiily law issues. We do our best to provide compassionate and knowledgeable service to each of our members. Father's Choice is commited to helping people and improving our customer service. I apologize to you that you did not receive our best as you deserve. We are a satsfaction guaranteed organization. We want all our members to feel secure in the product and sevices we provide. Please contact Father's Choice at 800-964-1664. A customer service representative will take your name, membership id#, and contact phone number. Please let the representative know you are calling about Report #110108. A supervisor will call you the same day and help resolve this issue immediately. Thank you, Customer Service [email protected] 800-964-1664

I have followed their instructions in their rebuttal to file for a refund but the email is unable to be delivered. I have been attempting this for three weeks and keep getting the following message: This is a delivery status notification, automatically generated by MTA 52vejx-mr-003.amc.af.mil on Tue, 16 Sep 2008 11:26:26 -0500 Regarding recipient(s) : [email protected],[email protected],[email protected],[email protected],[email protected] Delivery status : Delayed. Did not receive the expected protocol response. (fatherschoice.org). We have been attempting delivery for 5 times. Maximum delivery tries attempted. Please contact your administrator to contact the destination domain or resend your message. Delivery failed. Now what can I do? Is there anyone else having these problems? We need to unite our efforts and bring this company and their despicable scam down and make them pay for our pain and suffering caused by their unscrupulous practices!!

Below is the "official company response" to my complaint. When I tried to email them the information (TWICE) I get a "Delivery Notification Message" that states "Delivery status : Delayed. Did not receive the expected protocol response. (fatherschoice.org). We have been attempting delivery for 5 times. Maximum delivery tries attempted. Please contact your administrator to contact the destination domain or resend your message. Delivery failed." STRANGE THAT I DIDN'T HAVE ANY PROBLEM UNTIL AFTER I FILED THE ORIGINAL RIPOFF REPORT!!! Response to CJ from Fathers Choice Dear CJ, The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received. Please send an email to [email protected] with your full name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us. We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served. Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily. Sincerely, Customer Service Department Fathers Choice [email protected] www.fatherschoice.org

Everyone, Below is my reply I sent Father's Choice regarding their reply to my initial "RIPOFF REPORT" which is attached below. I intentionally omitted the personal information they requested in this update. I will update this report if there is something of any significance to report. Based on other rebuttals if have read, don't hold your breath on anything changing. CJ To: '[email protected]' Cc: '[email protected]'; '[email protected]'; 'Case manager';'[email protected]'; '[email protected]' I have pasted your response to my Rip Off Report complaint and my initial RIP OFF REPORT as you requested. Believe me, if this doesn't get resolved and I am not issued an "IMMEDIATE and FULL" refund within 10 business days for all monies I have paid I will file an update with "RIPOFF REPORT" and I will continue with my pursuit to bring a class action law suit against your company. Below is the information you requested.... Father's Choice Original Reply Dear CJ, The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received. Please send an email to [email protected] with your full name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us. We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served. Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily. Sincerely, Customer Service Department Fathers Choice [email protected] www.fatherschoice.org

Dear CJ, The situation you have described regarding our company is not acceptable and you are right to be upset. You have been complete in your rundown of where the communication broke down from your perspective and that is extremely valuable to us in improving our customer service. Of course, this does not help you in the very serious matter of your custody case. What we want to do immediately is issue a refund to you for the poor service you received. Please send an email to [email protected] with your full name, membership number and the words Rip Off Report in the subject line. Please copy and paste your Rip Off Report text into the body of the email and then send it to us. We are a satisfaction guaranteed company and do not wish for any of our members to be poorly served. Again, CJ, our sincere apologies and please send us the email soon so we can resolve the issue speedily. Sincerely, Customer Service Department Fathers Choice [email protected] www.fatherschoice.org