- Report: #271151
Complaint Review: Charlette Harris - Pea Ridge Arkansas
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Charlette Harris
Pea Ridge, 72751 Arkansas, U.S.A.
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Grand Crowne Resorts/ Sherry Carpenter Death of Husband, Trial Package & Sherry Carpenter, the Cold-Hearted Non-Entity Branson Missouri
My husband & I celebrated our anniversary at Grand Crowne Resort in Branson, 01-07. While there, we purchased a week package for $995.00.
My husband died of a heart attack, 4-29-07. I wrote 3 letters and made phone calls requesting a refund. (It took them more than a month to even respond to me.) They finally sent me a stinking form letter stating there were no refunds. It was signed by SHERRY CARPENTER.
There are NO bereavement clauses in the contract, I am financially strapped and I am in the throes of depression, mourning the loss of my lovelight! The customer service woman, SHARON, told me the decision was final. SHERRY CARPENTER didn't respect me enough to even talk to me, herself! I asked, then, for even a partial refund. This very rude Sharon, once again, said no! I asked her to PLEASE ask Sherry, that Sherry would have a heart.
The next day, a gruff Sharon, left a message to say that SHERRY CARPENTER had made her final decision of NO! I am working 3 jobs, still paying on a credit card for the package, am over 50 and have been dishonored and humiliated by SHERRY CARPENTER and SHARON at Grand Crowne Resorts.
There is no need for this treatment! Their time will come, when it does, I hope they remember me!
Inadaze
Pea Ridge, Arkansas
U.S.A.
My husband died of a heart attack, 4-29-07. I wrote 3 letters and made phone calls requesting a refund. (It took them more than a month to even respond to me.) They finally sent me a stinking form letter stating there were no refunds. It was signed by SHERRY CARPENTER.
There are NO bereavement clauses in the contract, I am financially strapped and I am in the throes of depression, mourning the loss of my lovelight! The customer service woman, SHARON, told me the decision was final. SHERRY CARPENTER didn't respect me enough to even talk to me, herself! I asked, then, for even a partial refund. This very rude Sharon, once again, said no! I asked her to PLEASE ask Sherry, that Sherry would have a heart.
The next day, a gruff Sharon, left a message to say that SHERRY CARPENTER had made her final decision of NO! I am working 3 jobs, still paying on a credit card for the package, am over 50 and have been dishonored and humiliated by SHERRY CARPENTER and SHARON at Grand Crowne Resorts.
There is no need for this treatment! Their time will come, when it does, I hope they remember me!
Inadaze
Pea Ridge, Arkansas
U.S.A.
1 Updates & Rebuttals
Sherry
Branson,Missouri,
U.S.A.
Understand
#2UPDATE Employee
Mon, January 28, 2008
On 9/19/07, our company's legal counsel responded to this owner in writing expressing our sympathy with her situation and the recent passing of her husband. It is a situation which many of us can understand as a result of our experiences in our own lives and families. The best we all can do is to prepare financially for this kind of situation. We understand she is apparently angry over our denial of her request to rescind her purchase, so here is our best explanation of our reason. She expressed concern over our lack of a bereavement clause, but frankly, our legal counsel doesn't think he has ever seen such a clause in a consumer contract. Her purchase is not restricted, so it is transferable to family or friends, or it can be sold. It is much the same as any other consumer good such as an automobile or a personal item anyone can purchase, even if it has not yet been used. Sales of our products and services are used not only for current expenses and wages, but for future projections and budgeting, like any business, so our company cannot have an open-ended opportunity for rescission of contracts, regardless of the reason or circumstances. Our company apologizes we cannot grant her request, but will obviously still honor the vacation if it is sold or transferred to someone else.
