Umatter2charter
Town and Country,#2UPDATE Employee
Mon, February 20, 2012
Hello Rolf,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I came across your report and can completely understand your concerns with the technician, as well as the importance of verifying the emails and mailings that you may receive. I would like to apologize for the trouble and shed some light on the situation at hand.
Charter Communications receives notices from copyright holders, or their designated agents, stating if a Charter Internet subscriber has used or acquired copyrighted work(s) without authorization from the copyright holder. This is called a "Notice of Copyright Infringement." Copyright material includes music, movies, television shows, software, etc. When Charter receives notice from a copyright holder alleging that an Internet account has been involved in the exchange of unauthorized copies of copyrighted material, Charter forwards the notice on to the designated subscriber on behalf of the copyright holder. You can visit www.copyright.gov or www.charter.com/DMCA for more information.
I would like the opportunity to make sure that we alert local management of the technicians behavior, and I would also be more than happy to review the emails and/or mailings that you have received to confirm they did indeed come from Charter. Please forward any correspondence to [email protected] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put CharterAbby RipOff Reports - Rolf in the subject line so that I can keep an eye out for the e-mail.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com