Renee Customer Service
New York,#2UPDATE Employee
Mon, April 20, 2009
The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways. She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken! She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home. This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
Renee Customer Service
New York,#3UPDATE Employee
Mon, April 20, 2009
The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways. She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken! She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home. This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
Renee Customer Service
New York,#4UPDATE Employee
Mon, April 20, 2009
The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways. She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken! She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home. This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.
Renee Customer Service
New York,#5UPDATE Employee
Mon, April 20, 2009
The above complaint I have researched very thoroughly and provided her with all the screen shots of the flights she booked. She never searched for roundtrip on our website, they were always oneways. She also had her confirmation for two weeks but didn't call us until a week prior to the trip to tell us the flights are wrong. She insisted that she booked for her inlaws but their computer wasn't working so they could not get the confirmation right a way. Okay, so now it's two weeks later, and we are now responsible for an error that was not made by us, but the person who actually booked on line, and didn't verify her reservation before submitting for purchase, and not reviewing the reservation for two weeks because the computer was broken! She wanted us to pay the airfare difference, where is the responsibility of the customer? should she not be responsible for alerting us immediately, should she not of reviewed the entire flight booking before she hit "purchase". CheapOair.com will address the issue and do all we can within the first 24hours, however 2 weeks later, it is no longer our responsibility to pay any additional amount owed to get the travelers back home. This also could of been a change of plans, but it's easier to blame the travel site. I am very sorry that this has caused the purchaser additional expenses, but there is an obligation that one must have when making purchases on line.