Chi Island Healthcare
Vancouver,#2UPDATE Employee
Tue, June 16, 2009
Matthew Kehoe placed an order on chiisland.com for a NT5B neck traction device without magnet. Due to the misunderstanding, Matthew Kehoe believed that he ordered an NT5B neck traction device with magnet. When he received the item and found out that the neck traction device came without magnet, he wanted an free upgrade or money back and filed the complain at this website at the same time. We finally made him understand that the product he ordered was NT5B neck traction device without and magnet and gave him a full refund. He also agreed to remove this report which we did not reserve. We refunded him and he did not remove the post and even left the subject as "Bait and Switch Game". He returned the product one month later after the refund and the product was actually ripped off totally, all the neck brace was torn apart! Here are two true orders NT5B WITHOUT MAGNET order from MATTHEW KEHOE http://www.chiisland.com/sod/order12823.jpg NT5B WITH MAGNET order from someone else http://www.chiisland.com/sod/order12793.jpg There were only misunderstandings and we did not do anything even close to "Bait and Switch Game".
Matt
Alpharetta,#3Author of original report
Tue, April 21, 2009
Chi Island came through with a refund and should be considered safe to buy from. Thanks