Complaint Review: Chris Keller - Blenheim New Jersey

Please read contract this is a 2 rail splits fence it can be installed 1 foot high to 3 feet high most people know that u say wheres your 2"of fence its in the ground and im being called stupid u really should understand what your talking about before u come on a site making yourself look bad heres copys of your contracts just in case your lost them and thanks for your feed back on the site after all we did for you!! and this is 1 of the people that was complaning about the wild turkeys in cherry hill to the news 2 years ago but im stupid.

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Rebeaca Rodgers 128 barclay lane cherryhill nj 08034The first lie is she claims she purchased a split rail fence with wire mesh,that is incorrect.She did not purchace wire from ace fencing nor is it on the contract,she only purchased the wooden split rail fence.The night before the scheduled installation she notified our office that she purchaced her own wire from home depot and insisted we install it to the split rail.We gave her a price of $100 additionally added to the contract balancefor the wire to be attached.The second lie,we were not 23 days late,in fact the contract was signed on 7/27/09,2-4 weeks was written for the completion date which puts the time around August 27th 2009 (4 weeks) the job was completed on 9/2/09 6 days past the date however,also in our contract we are not responsible for weather related delays in the installation,there was numerous rain days thoughout this time period.Third lie,Ms. Rodgers knew she had to be home its on the policy paper she signed with the contract,and she was reminded by the secretary days prior to the install and she confirmed she would be home the night before when she was contacted again.When the workers arrived they knocked on the door and her mother was there,we asked if she could come out and go over the fence lines,she answered and came out with a big attitude yelling that "dont you have the measurements written down!"The installer replied that we always go over it again before the fence goes in and this is way we confirmed that her daughter would be home,she then yelled back"we aint supposed to be here on a wed. or thurs!At that point,we just stopped the conversation.We contacted Ms.Rodgers and her husband on their cell phones.Her husband showed up a 1/2 hr. later, he couldnt stay for long and had to leave.Absolutely was no profanity used in any manner in any way,if a situation escalates that far,we will pack up and leave the property.We advised Ms. Rodgers that she had to come home since there was issues and thats what the original agreement was,we do not work on properties without the homeowner home.Ms. Rodgers gave a big attitude with "cash for final payment"it is clearly listed on the contract and Ms. Rodgers knew this and was reminded days before,another lie.Furthermore,it is none of Ms. Rodgers concern what i am doing in my truck,theworkers were there installing her fence.The fact that she was complaining about us using her water shows what kind of cheap penny-pinching person we are dealing with.We had to use her water to water down the mounds of dirt around the poles that she was complaining about.Then Ms. Rodgers claims in her complaint that the wood part of the fence is fine its the wire she has a problem with.The wood part is what she purchased from me.No where on her contract does it say "wire".She and her husband were being cheap and instead of paying an additional $400 like they were told when they signed the job for my wire they decided to go to home depot the night before and purchase the cheapest wire they could find along with the cheapest staples to attach it.Ms. Rodgers wanted quality wire she should have purchased it from us a professional fence company like she did the wood.The complaints that she lists,we addressed that day the wavy-ness cannot be corrected because as soon as you pull the wire slightlt to strighten it all the squares will stretch out of shape.This is what happens when you buy cheap wire and its unrolled,she needed to buy "welded wire"which is what we told her,which can be pulled and straightened tightly without damage.Her issue with one piece of wire connecting to the other we told her we would fix it when the job was completed,but we had to finish first to make sure she had enough wire for the rest of the fence.We tried to fix it that day and she told us just to leave it alone.About the hedge issue,her husband did not want us to cut the bush,we were trimming it and he said "dont hack the bush"so we had one worker pushing the bush back out of the way as best as we couldwhile the other workers were strugglingto attach the cheap wire with her cheap staples.Please note,it is aloso in out contract that "Ace fencing is not responsible for any shrubbery or bushes,it is the customers responsibility to supply a clear fence line.Again Ms.Rodgers doesnt understand if you buy crappy material theres only so much you can do with it, it will always be crappy.The wooden gate is made of 3/4 thick dowel constructed spruce fencing,wood has splits and cracks that just the way wood is.The fact that she makes all these complaints but in the same sentence says doesnt want us to fix it shes contradicting herself.She expects us to refund her $100 for the wire installation,did our workers work and installing her wire and paper  thin staples then it did to install the wood.Our company lost money on the wire installation,therefore there can be no refund.Again,the wire is not on the contract and all her complaints revolve around her wire she bought.We did not want to install the wire which she was told the night before,however,we tried to satisfy our customer by agreeing to it and this is the result.Ms. Rodgers is just a miserable person,whos cheap and is only out to cause aggravation by slandering my business because shes an unhappy person.Her boss was giving her a hard time for having to leave work that day and now it seems that shes directing her anger towards my company

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The first lie is she claims she purchased a split rail fence with wire mesh,that is incorrect.She did not purchace wire from ace fencing nor is it on the contract,she only purchased the wooden split rail fence.The night before the scheduled installation she notified our office that she purchaced her own wire from home depot and insisted we install it to the split rail.We gave her a price of $100 additionally added to the contract balancefor the wire to be attached.The second lie,we were not 23 days late,in fact the contract was signed on 7/27/09,2-4 weeks was written for the completion date which puts the time around August 27th 2009 (4 weeks) the job was completed on 9/2/09 6 days past the date however,also in our contract we are not responsible for weather related delays in the installation,there was numerous rain days thoughout this time period.Third lie,Ms. Rodgers knew she had to be home its on the policy paper she signed with the contract,and she was reminded by the secretary days prior to the install and she confirmed she would be home the night before when she was contacted again.When the workers arrived they knocked on the door and her mother was there,we asked if she could come out and go over the fence lines,she answered and came out with a big attitude yelling that "dont you have the measurements written down!"The installer replied that we always go over it again before the fence goes in and this is way we confirmed that her daughter would be home,she then yelled back"we aint supposed to be here on a wed. or thurs!At that point,we just stopped the conversation.We contacted Ms.Rodgers and her husband on their cell phones.Her husband showed up a 1/2 hr. later, he couldnt stay for long and had to leave.Absolutely was no profanity used in any manner in any way,if a situation escalates that far,we will pack up and leave the property.We advised Ms. Rodgers that she had to come home since there was issues and thats what the original agreement was,we do not work on properties without the homeowner home.Ms. Rodgers gave a big attitude with "cash for final payment"it is clearly listed on the contract and Ms. Rodgers knew this and was reminded days before,another lie.Furthermore,it is none of Ms. Rodgers concern what i am doing in my truck,theworkers were there installing her fence.The fact that she was complaining about us using her water shows what kind of cheap penny-pinching person we are dealing with.We had to use her water to water down the mounds of dirt around the poles that she was complaining about.Then Ms. Rodgers claims in her complaint that the wood part of the fence is fine its the wire she has a problem with.The wood part is what she purchased from me.No where on her contract does it say "wire".She and her husband were being cheap and instead of paying an additional $400 like they were told when they signed the job for my wire they decided to go to home depot the night before and purchase the cheapest wire they could find along with the cheapest staples to attach it.Ms. Rodgers wanted quality wire she should have purchased it from us a professional fence company like she did the wood.The complaints that she lists,we addressed that day the wavy-ness cannot be corrected because as soon as you pull the wire slightlt to strighten it all the squares will stretch out of shape.This is what happens when you buy cheap wire and its unrolled,she needed to buy "welded wire"which is what we told her,which can be pulled and straightened tightly without damage.Her issue with one piece of wire connecting to the other we told her we would fix it when the job was completed,but we had to finish first to make sure she had enough wire for the rest of the fence.We tried to fix it that day and she told us just to leave it alone.About the hedge issue,her husband did not want us to cut the bush,we were trimming it and he said "dont hack the bush"so we had one worker pushing the bush back out of the way as best as we couldwhile the other workers were strugglingto attach the cheap wire with her cheap staples.Please note,it is aloso in out contract that "Ace fencing is not responsible for any shrubbery or bushes,it is the customers responsibility to supply a clear fence line.Again Ms.Rodgers doesnt understand if you buy crappy material theres only so much you can do with it, it will always be crappy.The wooden gate is made of 3/4 thick dowel constructed spruce fencing,wood has splits and cracks that just the way wood is.The fact that she makes all these complaints but in the same sentence says doesnt want us to fix it shes contradicting herself.She expects us to refund her $100 for the wire installation,did our workers work and installing her wire and paper  thin staples then it did to install the wood.Our company lost money on the wire installation,therefore there can be no refund.Again,the wire is not on the contract and all her complaints revolve around her wire she bought.We did not want to install the wire which she was told the night before,however,we tried to satisfy our customer by agreeing to it and this is the result.Ms. Rodgers is just a miserable person,whos cheap and is only out to cause aggravation by slandering my business because shes an unhappy person.Her boss was giving her a hard time for having to leave work that day and now it seems that shes directing her anger towards my company

I forgot to mention the wood part of the fence. We paid for a 3' fence. Chris Keller asked my husband how high he wanted the posts. What? I thought there was a standard height for a 3' fence...3'! That's what we paid for but not what we got. The 3' wire we got shows over the top rail of the fence. Where's my other 2 inches of fence?!?! And another thing about the rails, they don't all face the same direction. Genious (Chris Keller) installed them with the pointed side in where the wire was supposed to connect (another reason the wire looked so bad) and the flat sides out, mostly. Just enough were the opposite to make the wood part of the fence look bad too. The more we work on fixing it the more things we find that were either stupid on Chris Keller's part or done on purpose. Neither would surprise me. But seriously, I doubt any professional fence installer would lay claim to the job he did, but he put up a sign! We are on a street with a ton of walkers and joggers and bikers. So many people have already seen what I wrote on the sign.