- Report: #666371
Complaint Review: Christian Brothers Plumbing and heating - Phoenix Arizona
Reported By:
RCD -
Glendale, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Christian Brothers Plumbing and heating
Phoenix, Arizona, United States of America
Phone:
6022223535
Web:
www.Cbrothers.com
Categories:
Business Rating:
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Christian Brothers Plumbing and heating Overpriced scam with unethical use of doctored water pressure metering tool. Phoenix, Arizona
I called the company Christian Brothers plumbing to come out and check for a leak under the foundation slab. The guy showed up, Mike Gomez, seemed pleasant and professional as he lectured me on companies honesty policies. When confronted with the task at hand, he said he did not have the gear to properly assess the problem. He then pulled out a water pressure meter and told me my pipe problem was possibly caused by faulty and overpressure water supply. The guy then tried repeatedly to up-sell me on a whole home water conditioning system... In the middle of a plumbing Catastrophy!! He then tried to sell me a home warranty plumbing contract!! Are you for real I was thinking.. He then whipped out his Water pressure (meter) and arrived at 80 lbs of pressure written on my paperwork, but told me 85... He then said a PRV (pressure reducer valve needed to be installed on my hose bib. This was part of my problem and it needed to be fixed..My normal plumbers (busy due to holiday) do this all the time for $ 75... His price, $659... But he was giving me a VALUE RATE of only $556.40...This mind you involves cutting the hose bib water supply line in half and removing a small section, then soldering in a valve... Not rocket science... my guys do it in a half hour! With the valve! Now, when presented with the price, I almost, well you know... But this is not the horrific part. After I sent the commissioned gentleman on his way... I pulled out MY Watts (new ) water meter and metered it myself... Yep, 64 lbs.. My neighbor came over with his.. yep 64 lbs.. Total scam, all of it. Beware and do not use this company! They refused to return phone calls from the owner to me... All day long. Christian brothers rip off-NOT Christians by the way...
1 Updates & Rebuttals
RCD
Arizona,USA
conference call with the plumbing bandits....
#2Author of original report
Wed, December 01, 2010
On Nov. 30th I did receive (finally) a phone call from a man Matt Stevenson, the apparent owner of Christian Brothers Plumbing. (One of them at least). He said he did not teach or coach these types of behavior to his employees, and that he runs a stand up company. I asked if $659 PCV (pressure control valve) on a simple hose bib was what he meant. He stood behind the just plain stupidly overpriced figure with glee. I said, "OK, $100 to come out, $100 for the part, $200 for the 25-40 min. hourly fee and another $100 just for giggles. "your still not at the $659!!!" "Your not even at the $556 Value price!!" He stood by the price. He then on my request called Mike Gomez into the office for a conference call. They phoned me up and had a little meeting with me. I was told by Mike Gomez that he had a faulty meter... I said "how long have you been a Plumber", he said 37 years.. I said and you don't carry a back-up? He said no... I said what about your quote? he said it included work out by the water meter. I said that's funny, there is nothing on my written quote about that. He said "i made a mistake there. I said, "why did you not go next door and meter my home to make sure of the reading? He said, "maybe I should have". I then asked if he worked on commission. He said "yes", I said I know.. I asked if he still had the faulty meter? He said "no" he threw it away... I said, of course you did. He then rethought it and said he had it. I asked to have it mailed to me. Well he showed up later that day, and handed me an envelope and the packaged meter. I opened the meter and in front of my contractor, placed it on the hose bib in question, guess what, yes, it metered 65lbs. Perfectly normal. Ladies and gentleman, this is a company that condones fraud and tactics not becoming of an ethical operation. The failure to fire the person in question, Mike Gomez for not one, but several questionable problems associated with this service call is evidence of that. As far as the envelope, I was hoping my $31 for the sales spiels and overpriced quote was in there, I thought under the circumstance that would of been a classy move by the owner in question. I was wrong, just the note of apology for the mistakes, The money grab was officially on. Use Jewish Brothers, Muslim Brothers, LDS Brothers or Catholic Brothers, but PLEASE stay away from Christian Brothers, as long as you don't want to be ripped off.
