Norma
Enfield,#2Consumer Suggestion
Fri, April 04, 2003
I had the same thing happen to me. I faxed, several times, copies of the bank statements, fees for "interim" statements, overdraft fees, as well as a running total of my bank account (on bank letterhead) to "prove" that Chrysler caused the overdraft. I followed up with several phone calls to a specific person (make sure you get the name of whom at Chrysler you talk to), and addressed the faxes to the same person. I called to make sure the fax was received, and noted that I would send copies to the Attorney General if the matter wasn't resolved to my satisfaction within 10 days. I got my money "grudgingly". Don't withhold future payments waiting for the money because they won't acknowledge the amount they owe you. As they told me: "that is a different department, I'm just trying to collect the past due payment.".
linda
phoenix,#3Consumer Suggestion
Fri, November 22, 2002
You need to send your complaint, along with COPIES of all supporting documents, to the Office of the Chairman of your bank. They will research every issue they receive. If your loan and checking account are with the same bank, and you were delinquent on your loan, the bank has a right per your contract, to take money from your account to help satisfy the past due amount. If you were not delinquent, or they say they can't find the payment, the Chairman's office will be your solution. There is an audit trail on all payments taken; there is no reason why they should not be able to find it.