- Report: #68419
Complaint Review: Cingular Wireless - Nationwide
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Cingular Wireless
www.cingular.com Nationwide, U.S.A.
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Cingular Wireless Fraudulent Billing, Rude, untrained customer service reps. Springfield Illinois
I have been contesting a $187 bill with Cingular for over a month. In July and August I received two letters from Cingular telling me that because of previous mistakes made on Cingulars' part, they were going to credit my account 728 minutes. It was never done. I contacted customer service about this matter, and was told to "disregard the letters". This started my second debate with this company this year. After speaking with several customer service reps, they had me fax the letters to them because they had no record of sending them. I did so. No response.
Three weeks went by, and so did my billing cycle. I was curious, so I went onto Cingular.com, and was horrified to see an $819 bill lurking on my account. I spent the rest of the day on hold with Cingular, or being told that I simply went over on my minutes. This would mean that in 1 month I would have been on the phone for 36 hours. I was told to contact the "fraud department". Well, what does that mean? All of Cingular is fraudulent! I decided to do some research, and found that there are an obsene amount of consumers that are in the same situation that I am. I am utterly disgusted. I am interested in other consumer stories, perhaps a class action lawsuit.
Heather
Huntley, Illinois
U.S.A.
Three weeks went by, and so did my billing cycle. I was curious, so I went onto Cingular.com, and was horrified to see an $819 bill lurking on my account. I spent the rest of the day on hold with Cingular, or being told that I simply went over on my minutes. This would mean that in 1 month I would have been on the phone for 36 hours. I was told to contact the "fraud department". Well, what does that mean? All of Cingular is fraudulent! I decided to do some research, and found that there are an obsene amount of consumers that are in the same situation that I am. I am utterly disgusted. I am interested in other consumer stories, perhaps a class action lawsuit.
Heather
Huntley, Illinois
U.S.A.
1 Updates & Rebuttals
Heather
Huntley,Illinois,
U.S.A.
Document Everything!
#2Author of original report
Wed, October 08, 2003
Since February of 2003 I have kept notes of every conversation between Cingular's Customer Service reps and myself. This was a decision that I am very happy to have made. After hours of being on hold, talking to unhelpful reps, and pure fustration, I spoke with a rep who took the time to review my account. Celeste Palmer, I thank you for doing your job in a manner that most other Cingular employees do not feel is nessasary. There was quite a bit of confusion, but because of the notes that I had made from the last 8 months, we were able to find the problem, and I was assured that it would be resolved in a matter of days. I will wait to see if this actually happens, but I am under the impression that the calls are recorded, and the rep will stand by her word. I was told there had been a significant number of problems with "rollover" minutes, and it was common. I was not going to take this $819 bill lightly. You have to do your own research, keep notes, and stick with it. This is a process, and it is very stressfull. I see some rebuttels from Cingular employees, and I just have to say that if the employees are given the proper training this may not happen. I understand that yes, Cingular reps have bad days too, and get yelled at by customers, but that is when you step back and ask yourself why you are in that line of work.
