Complaint Review: Cingular - Springfield Missouri

As a former employee of this hell on earth, in California, I can tell you that you are not alone in this scam. They even scam their own employees! One young lady was on an employee plan and separated from the company. Instead of telling her she could no longer have the EP, they changed her plan to the 19.99 50 MINUTES ONLY-NO NIGHTS AND WEEKENDS within hours after her leaving, no notice and without HER consent. She recieved a bill for over 800.00 dollars, and was told by the company that she was on her own. They REFUSED to rerate or discount any of the bill even under these circumstances and was 'blackballed' thru out the company so that no other manager would assist her in this. How this may have happened to you is this' When those plans were archived (no longer available) and your account was rerated or worked on, the dumb a*s agent may have accidently dropped the plan from the account. since it is no longer available in the system, she should have gone to a manager to change it instead of placing you on a pp close to your own or their choice. But after 90 days I beleive the old plans were no longer available to the manager, so you were stuck. Now how is that for B*S? The least they could have done as I have in that case once, was call the customer and own the mistake you made and then discuss and put them on a plan as close as possible to their old on and then credit them for 3-6 months for the price difference. That made everyone involved happy. But it is just too much like right!

As a former employee of this hell on earth, in California, I can tell you that you are not alone in this scam. They even scam their own employees! One young lady was on an employee plan and separated from the company. Instead of telling her she could no longer have the EP, they changed her plan to the 19.99 50 MINUTES ONLY-NO NIGHTS AND WEEKENDS within hours after her leaving, no notice and without HER consent. She recieved a bill for over 800.00 dollars, and was told by the company that she was on her own. They REFUSED to rerate or discount any of the bill even under these circumstances and was 'blackballed' thru out the company so that no other manager would assist her in this. How this may have happened to you is this' When those plans were archived (no longer available) and your account was rerated or worked on, the incompetent agent may have accidently dropped the plan from the account. since it is no longer available in the system, she should have gone to a manager to change it instead of placing you on a pp close to your own or their choice. But after 90 days I beleive the old plans were no longer available to the manager, so you were stuck. Now how is that for B*S? The least they could have done as I have in that case once, was call the customer and own the mistake you made and then discuss and put them on a plan as close as possible to their old on and then credit them for 3-6 months for the price difference. That made everyone involved happy. But it is just too much like right!

I went through a much similar situation with Alltel, and after 3 years have finally resolved the issue. hopefully,cingular isn't as screwed up as Alltel. Anyway, when I asked them for proof, they could not provide me with anything in writing or verbally. it turns out that someone got my info and added themselves to my account. what you need to make sure of is that if they give you a new account number to "solve" your problem, that they completely wipe out the old account number. that is where I got into trouble. they were sending me two bills a month. To make a long story short, don't pay the $900 without asking for proof. by law, any changes to someones account need to be verified. if they don't provide you with this proof, the account is unverifiable, and you are not responsible. if for some reason they do not want to resolve this for you, contact the FCC, attorney general of your state, and the BBB (I know, they suck!). if it goes into collection, which it probably will, dispute it directly with the agency claiming it was a fraud account. if it goes to your credit report, dispute it directly with all three of the major bureaus (experian, equifax, and transunion). they are good about resolving these types of situations. don't just lay down and take the abuse. cingular is hoping that you will just pay it to avoid the headache. it will be a lot of headaches, but eventually you will triumph. and that feels good.