Complaint Review: Circuit City - Chicago Illinois

I had a similar issue at Circuit City a year or two ago. I had told the salesperson that I needed in home service on my laptop that I was purchasing and he said no problem and assured me that if I ever needed service they would come to my home and service it. He knew I was comparison shopping and I was either going to buy the laptop from Circuit City or Best Buy and Best Buy did not offer the in home service so that definitely tipped the scale in Circuit City's favor. Well when I got home with my new laptop I started going through all of the paperwork and started reading the fine print on the warranty. I was livid when I found a disclaimer that laptops were not eligible for in home service. Well I contacted the store manager who told me that the associate who sold me the laptop had been with the company several years and should have known better. There were other issues that brought the integrity of the salesperson in question such as offering to reduce the price of laptop another $100 if I bought the extended warranty (which I guess is a circuit city no-no) Anyhow, to make a long story short I felt violated to say the least. To do business with a National Company and be lied to. The manager said that the employee who sold me the laptop would be disciplined and evidently he was up for a promotion to a position at another store and that most likely he would not be getting that promotion. I thought well he is getting what he deserves, but how does that help me? What is Circuit City going to do to make this right? Well the manager basically didn't help me much. But I had made up my mind I was not going to reward this behavior with my business. So I returned the laptop and got my money back (which since it was like $2,300.00 they said they'd have to send me a check through the mail,) which seemed to take forever. But I did get my money back and they did not get my business. Lastly, I tried to contact Circuit City CEO Alan Mc Collough and spoke to his assistant (can't remember her name) but they did send me a $100 gift card to compensate me for my trouble. I guess my advice for anyone who finds themselves in this situation is to try to resolve the issue with the store management and if that doesn't work go to the top! I have to say I was impressed that no one made any excuses for this dishonest salesman's behavior and didn't treat me as though my experience was all in my imagination.

Teri You did not state whether or not you have either called or contracted the Store Manager. I suggest that you do so. Be polite. Next tell him that you paid for a warrenty for your laptop and what the salesman said and wrote on the warrenty. Under the Law of Agency, no matter if there was a "mistake" on the part of the salesman, the company is bound by the contract. Now, if the Store Manager say no he will not honor it. Tell him thank you but that you are now force to take him to Small Claims Court. The rules of evidence etc are less strict. You will not need an attorney at the trail, you represent yourself. But you do need to do some homework in regard to the Law of Agency, and Contract Law. Look up the Uniform Commercial Code for Illinois. You may contact an Attorney to help out in your preparation. You file with the Small Claims Court in the County that you live, not the County that the store is in. There will be fees to be paid at first. If you win then the defendant will reimburse you. It is quicker than going with a class action suit.