• Report:  #873

Complaint Review: Circuit City - Louisville Kentucky

Reported By:
- Louisville, Ky,

Circuit City
5120 Dixie Highway Louisville, 40272 Kentucky, U.S.A.
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In February 1999 I bought a computer, scanner, printer, and camera from Circuit City. I was also talk into purchasing their extended service plan as well. After getting the system home I had to contact Parkard Bell because the access code did not work for the system. They mention another flyer that was included with the proper access code. After using it I found a strange name in the system. Anyhow, I had the system for less then 30 days when my C.D. started to act up. I took the system to Circuit City, they stated the warranty for Packard Bell was still ineffect and gave me a phone number to call. The number was no longer in service. I then took the computer to Pearl's Computer service and was told for a $150.00 that the C.D. was bad. I then took it back to Circuit City and demanded service. For $300.00 of warranties they were gonna help me or else. The computer was sent to Circuit City's repair shop. After almost two weeks and no word, I had to track down the system. I then went to pick it up and was charge $40 and told there was nothing wrong with the computer. Upon getting the system home and hooking it back up I found that the C.D. was still malfunctioning. Now how did they miss that. I took it back to Pearl's Computers to be told Circuit City never tested, nor touch the C.D. I then took it back the next day and demanded that it be fixed. Again two more weeks went by, with me having to track it down, only to be charge another $20 and told there was NOTHING WRONG. After all this I decided to write to Circuit City and waited for an answer that never came. So I wrote again and finally someone answer. (Ms. Mcgee) I was sent a letter and told what to do, and who to talk with to get help. I did what the letter said to do. Only for Circuit City to not do what was promised of them. Circuit City did find that the C.D. was out and wanted to fix it. I then told them I would never trust them again, and that I wanted a new Hard drive. After days of arguing I finally got a new Hard drive. But, for 7 months I paid for an entire system I couldn't use. Circuit City has a policy when it comes to purchasing merchandise with their credit card, (see Circuit City's web site.) Quote, "SPECIAL RULE FOR CREDIT CARD PURCHASES: If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services."

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