I have NRI/NRO rupee account with Citi NRI bank. I have been requesting to close the account since Jan 2014 with several phone and e-mail contacts and provided all requested documents to verify my identity. The bamnk manager's name is Ashis Ananda. I also provided information with where to send the balance amount after closing the account.
After several requests, the bank failed to take any action. I wouldn't have any business with Citi bank in any form.