- Report: #1397203
Complaint Review: Citi -
Reported By:
Disappointed -
MASHPEE, Massachusetts, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Citi
USA
Web:
www.citi.com
Categories:
Business Rating:
(0)
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Citi Travel Protection Failure
Citi Administrators do not honor the Double Cash Card Travel Protection features they advertise to the public.
Their Travel Protection brochure cites trip cancelation coverage when the cardholder's "permanent residence is deemed unsafe or unfit to live in". A septic system failure led to the cancellation of Jet Blue tickets. They denied reimbursement. Septic backups clearly are unsafe & unfit to live with. That's why the Town Board of Health gets involved and state of Mass. issues stringent regulations.
It seems Citi values profit over honarably standing behind what they advertise to obtain your business. Don't rely on it.
