I saw an advertisement for Clair products that advertised that I could have the Clair skin care product shipped to me if I ONLY pay the S & H. Ok, sounded good and I wanted to try it, so I ordered. As I was ordering, another product, for eyes, popped up for the same S & H deal so I decided to try both. Imagine my surprise when I looked at my credit card bill and saw that not only were the S & H fees charged but that I also had two charges, one for each product totalling about $180! I was floored! I contacted the company and asked for the documentation that came with my products outlining their policy and requested a refund. I was advised that there was "nothing they could do" and that I agreed to the charges (which I did not). I promptly cancelled my "autoship". I guess this must happen alot because there were no apologies. I hope it was worth it as I will NEVER order anything from this company again. Enjoy my $180 Joanna.