- Report: #1388178
Complaint Review: ClairSkin - Internet
Reported By:
Babs -
Johns Island, South Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
ClairSkin
Internet, USA
Phone:
844-965-6806
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ClairSkin UPP*BEAUTYOMNIFHL*CARALLUMAFORSKOLN I was given a 14 day trial period for a product, but did not receive the product until 11 days had passed. I called to let them know that I had only received one of the two samples, and that it wasn't until I arrived back in town. OH, GA Internet
They responded that I would be sent another order for both products and my trial period would be extended. Upon receiving the second product the very next day, I called and cancelled all future orders, as I could tell that this was a scam. My visa bill arrived and I was charged for both items (although they only sent me the original "free sample"). I called customer support and was told that "I agreed to the conditions". However, the "conditions" stated that I had fourteen days to cancel, and I had cancelled within two days of receiving the product.
Please read the second page. I described in full what happened. Basically, the clairskin company charged me for two samples, and additionally for the first months supply of the two products. I received one sample 12 days after the billing and the other sample 13 days later. Supposedly I had 14 days to try them. I called to cancel any future orders, and was told that that would happen. My visa bill showed that I was charged for a shipment of both products, from two different sources (GA, OH).
I called to inquire why and to notify them that I was disputing the charges. They told me that I was charged because it was after my 14 day trial period, which they calculated from the shipping date, not the delivery date. They also only sent me the original "trial" products, even though I was billed for the next month. I agreed to a fourteen day trial period. I did not agree to be charged for a product that I had only one day to try. I also do not see how I can be charged for another months supply on July 10 for a product that I have not received.
