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  • Report:  #166805

Complaint Review: Clark Chrysler Jeep - Methuen Massachusetts

Reported By:
- Lowell, Massachusetts,
Submitted:
Updated:

Clark Chrysler Jeep
175 Pelham St. Methuen, 01844 Massachusetts, U.S.A.
Phone:
978-683-8775
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I purchased a used 2004 Chrysler Sebring Convertible from this dealer on 8-14-05. The salesman Jim Mosher and the Finance Manager, Ken Bognannum assured me the car was equipped with Anti-lock brakes.

Approximately two qweeks after purchasing the car a child ran out in front of me and when I hit the brakes, the brakes locked up and the car skidded almost hitting the kid. Once the tires started to skid I had no control over the car.

I immediately informed the dealership of this error. The manager, Al Knox told me I was better off because the stopping distance was shorter. The sales Manager Wes, said he would look into it.

Both Jim and Kenny denied ever telling me the car had ABS. When I mentioned to Wes that I would pursue all legal remedies necessary he said " yeah, but then your lawyer sends us something, we give it to our attorney who calls you and tells you to go s**t in your hat".

This entire situation has been treated by the dealership as if I simply didn't like the car and wanted something else. I have made several offers to try and correct this situation but the dealership has essentially said that I'm lying and they consider the matter closed.

At this point all I want is to have them buy the car back for the amount of the loan I took out to buy the car which right now is $20600. The reason they have rejected my offers is that they only want to give the current trade value on the car. This means that I have to come up with 10,600 in cash.

This dealer has violated the covenant of good faith and fair dealing implied in all contracts in Massachusetts. In addition to the stonewall tactics, they have also fraudulently inflated figures on the P&S in order to make banks look more favourably on lending money for the purchase. ON this sale they listed the trade value of my old car at 20,000 when it was actually 15,000. They also listed the sales price of the vehicle at 22,500 instead of the 17,695 I paid. The additional amount in the actual loan was to cover the negative equity I had in my trade.

This dealership and all of it's employees that I have dealt with, including Tom Barenboim the owner, has willingly and knowingly exercised bad faith in almost every step of this transaction. They know that I had to rely on the information provided by the salesman because information on this model was unavailable in print or online.

Now I've been ripped off by Clark Chrysler Jeep.

Perry

Lowell, Massachusetts
U.S.A.


11 Updates & Rebuttals

William

Peru,
Illinois,
U.S.A.
Some southerners never heard of frost.

#2Consumer Comment

Fri, December 30, 2005

Sorry to here about your car not having abs. Living in a northern state as you do, I know the importance of having it. Morning frost,ice, snow,black ice, all can cause a car with out abs to loose control even if your only going 5 miles an hour. But if you live in a southern state such as Texas or Florida you probably would not know this.


Robert

Jacksonville,
Florida,
U.S.A.
Not all new cars have ABS

#3Consumer Comment

Wed, December 14, 2005

It is still an option(some of us actually know how to drive without the car looking out for our safety), although most dealerships order everything with ABS. It's still an option though. I'd prefer the states actually require people to learn how to drive, not just aim, a car before handing them a license. Most state tests consist of going around the block and back to the DMV. Don't hit anything, or anyone, and park between the two cars on either side of you, and you win a driver's license. My original test in MD consisted of actually knowing where the car was at all times, and being able to navigate it through a series of obstacles and skills tests. My Class A test in NC consisted of literally driving around the block and back. A 3000 pound car needed an hour of time, and about a dozen skills tests. An 80K pound GVW tractor trailer took less than 15 minutes and 1/2 dozen left and right turns, only. Good grief. The truly sad thing is, I have seen people FAIL the "'round the block and back" test. How?


Richard

Eddy,
Texas,
U.S.A.
all newer cars have ABS

#4Consumer Comment

Wed, December 14, 2005

Every car sold in the U.S. sence about 1995 has ABS I beleve it is a law. The way most ABS systems work is a computer in the car is told what speed all the tires are going, If it showed all tires stopped than it is working proper, and if you were going 10mph than you would not lose control even if you were in a 1955 rust bucket.


Mike

Radford,
Virginia,
U.S.A.
No need for ABS below 10 mph.

#5Consumer Suggestion

Tue, December 06, 2005

The ABS software may be programmed to not act at slow speed. In the very early days of ABS, there were problems with the vehicle coming almost to a full stop, then the ABS incorrectly decided the brakes were locked and released them! If you lock all 4 wheels at low speed the car will stop so fast that there isn't time for it to skid out of control. Your car may have ABS after all if it has the ABS light. Have someone inspect it and see if the ABS hardware is fitted. Also you could test drive in a very safe place such as an empty parking lot at about 30 mph to see if the ABS works. You need something in writing with the dealer representing the car having ABS in order to prove your case agains them. Anything the salesman says are just words in the wind. Imagine it is in a strange language you don't understand.


Patrick

Gilbert,
Arizona,
U.S.A.
Can't see it.

#6Consumer Comment

Tue, December 06, 2005

If I travel at 10MPH in my car and slam on the brakes, my car stops instantly. Yes, the brakes lock up, but at that speed, you do not have enough forward momentum to "lock up the brakes and loose control of the vehicle". And the lesson here? Never trust anything that comes out of a car salesmans mouth unless it is also written down on paper. A slightly used car such as this should have come with a list of installed equipment.


Robert

Jacksonville,
Florida,
U.S.A.
Sure Perry, that makes alot of sense..

#7Consumer Comment

Tue, December 06, 2005

Anyone, NOT retarded, believe the brakes on a car will lock up and cause you to lose control at 10mph? I shall quote..."Approximately two qweeks after purchasing the car a child ran out in front of me and when I hit the brakes, the brakes locked up and the car skidded almost hitting the kid. Once the tires started to skid I had no control over the car". Sure Perry. That happens all the time.


Robert

Jacksonville,
Florida,
U.S.A.
Sure Perry, that makes alot of sense..

#8Consumer Comment

Tue, December 06, 2005

Anyone, NOT retarded, believe the brakes on a car will lock up and cause you to lose control at 10mph? I shall quote..."Approximately two qweeks after purchasing the car a child ran out in front of me and when I hit the brakes, the brakes locked up and the car skidded almost hitting the kid. Once the tires started to skid I had no control over the car". Sure Perry. That happens all the time.


Robert

Jacksonville,
Florida,
U.S.A.
Sure Perry, that makes alot of sense..

#9Consumer Comment

Tue, December 06, 2005

Anyone, NOT retarded, believe the brakes on a car will lock up and cause you to lose control at 10mph? I shall quote..."Approximately two qweeks after purchasing the car a child ran out in front of me and when I hit the brakes, the brakes locked up and the car skidded almost hitting the kid. Once the tires started to skid I had no control over the car". Sure Perry. That happens all the time.


Perry

Lowell,
Massachusetts,
U.S.A.
To the Rebuttal Roberts

#10Author of original report

Mon, December 05, 2005

Robert in Jacksonville, Funny I don't recall you being in the car with me. If you had been you would have noticed that I was doing about 10mph down the street that I live on. That the child came skateboarding down a driveway blocked from view by a Dodge Durango and a Chevy Pickup. The wheels locked because I hit the brakes so hard. Or was that a trick question? I do know how to drive and have been doing so for over 30 years. But thank you for your comment, as uninformed as it was. To the other Robert: This car did not have a manual in it when I test drove it. Did you know that ABS was standard on the Limited Trim Level of this vehicle. Did you also know that the Touring trim level was introduced in 2004. In researching my car, which does have the ABS light, I looked at Edmunds .com and Chrysler. com. My car seems to be a cross between the GTC and the Limited models. The dashboard doesn't look like a Touring trim level, but the leather seats matched the Limited. With no book or catalogue or online info I was stuck. But thanks anyway.


Robert

Rochester,
New York,
U.S.A.
It amazes me.. All the saleman is interested in is selling you a car.

#11Consumer Comment

Sun, December 04, 2005

Perry, you seem like a smart guy, how could you NOT know that there wasn't antilock brakes on this car? It took me 30 seconds to find out that the ABS system was optional on the 2004. Did you look at the manual? Did you do research on this car? You took the salesmans word that it had ABS when all you had to do was look at the car, in the cars manual or even turn on the key (when you do that, the ABS light in the instrument cluster comes on, telling you it has ABS). All the saleman is interested in is selling you a car. If you take his word for it, you deserve what you get. It comes down to this.. RESEARCH BEFORE YOU BUY!


Robert

Jacksonville,
Florida,
U.S.A.
Try slowing down to the posted speed

#12Consumer Comment

Sun, December 04, 2005

Anti-Lock Brakes are a recent innovation...as in only about 15 yrs old. "the brakes locked up and the car skidded almost hitting the kid. Once the tires started to skid I had no control over the car." This can only happen because you were hauling a*s down a residential street. I have never seen a posted speed on a residential street for more than 35mph. Most are set at 25mph. If you drove the posted speed, or below, exactly how did you manage to lock up the brakes? Again, because you were playing "Joe Cool Superdude" in your drop-top. Learn to drive.

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