- Report: #1042231
Complaint Review: closeoutdigital - Internet
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Author Confirmed
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closeoutdigital
Internet, United States of America
Phone:
408-409-7801
Web:
http://www.closeoutdigital.com/
Categories:
Business Rating:
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closeoutdigital bad visa practices. bait and switch and lies about products to sell more expensive products Internet
We located a lense we wanted to buy for my brother and take to him in overseas. we ordered it online and paid for 3 day delivery to ensure it was here before we departed. We were called the following sunday by a sales rep who in good faith wanted to make sure we knew that this lense didnt work with ``digital `` cameras, so i confirmed with my brother which camera he had.
we were told that no charge would be taken until the lense was shipped.
We altered out order to the ``digital`` version of the same lense for 490 dollars more, and i called cannon to confirm the new cannon lense would indeed work perfectly with my brothers cannon camera.
Cannon told me they do not make lenses that would not work with their own cameras as long as the body size was correct.
i called to tell Closeout that my initial order was indeed correct and i didnt need a `steel connected`lense for digital.
a week later i called to follow up on my order and was told it was cancelled due to it being backordered. It is now too late for me to go elsewhere for the lense before we leave.
On top of all that the refund we were given was over 100 dollars short of the initial charge, which never should have been taken at all.
we were told that no charge would be taken until the lense was shipped.
We altered out order to the ``digital`` version of the same lense for 490 dollars more, and i called cannon to confirm the new cannon lense would indeed work perfectly with my brothers cannon camera.
Cannon told me they do not make lenses that would not work with their own cameras as long as the body size was correct.
i called to tell Closeout that my initial order was indeed correct and i didnt need a `steel connected`lense for digital.
a week later i called to follow up on my order and was told it was cancelled due to it being backordered. It is now too late for me to go elsewhere for the lense before we leave.
On top of all that the refund we were given was over 100 dollars short of the initial charge, which never should have been taken at all.
1 Updates & Rebuttals
closeoutdigital
san jose,California,
Don't Believe Negative Comments!
#2Consumer Comment
Wed, May 01, 2013
My name is Ed Snowden from Bakersfield Ca. My email is [email protected] and my web site is www.xoxphotography.com .
Price: 5 Stars , Knowledge: 5 Stars, Equipment: 5 Stars, Communication: 5 Stars
I wasn’t asked to give a review, but there are 2 reasons I take the time to provide one, 1st is if the product or service is really bad and 2nd if the product or service is really outstanding. If it’s in the middle ground I won’t waste my time. In the case of this review regarding Closeout Digital, it’s OUTSTANDING!, I researched several online camera shops for several months. I narrowed it down to Closeout Digital and BandH Photo. Both have quality equipment and fairly competitive pricing with each other, but Closeout Digital overall saved me more money for the camera package I needed.
My budget for camera and equipment was $6500.00. I knew I would be buying online, so I knew the business better have a solid back ground. They needed to have top quality products, be easy to get a hold of, knowledgeable, and have a prompt reply. I was disappointed with BandH Photo for a few reasons; specifically I didn’t feel like they were really trying to help me with what equipment was best for my level of photography. Additionally I didn’t feel that BandH Photo’s knowledge (or lack of knowledge) of their equipment helped matters. Like I said, I researched the types of equipment I wanted for several months and made many calls to BandH Photo, yet several times I received conflicting information. When I asked about certain lenses and flashes, the BandH sales rep needed ME to tell him about the item and that’s not where I wanted to spend $6500. Lastly, when I called BandH it seemed impossible to get the same sales rep twice in a row. Some were very nice, while others seemed to be hurried and not caring, almost a Big Box Store call center type attitude. The times that I called Closeout Digital I spoke to the same two individuals, with one even remembering my name from just knowing my voice. It was like two buddies just bs’n about camera equipment, absolutely no “Sales Pitch”, 100% knowledge.
This is Closeout Digital’s # 1-408-409-7801, if you dial ext. 100, Ben will answer. PERIOD! He is extremely knowledgeable about the equipment, not on commission (something one of the BandH reps wouldn’t tell me about their sales staff), and I truly felt that he was trying to help me get the most for my purchase. My order arrived ahead of schedule. There were two minor items that had to be backordered but Ben knew that I had an Advance Photography class coming up next week so he sent me the camera and everything I needed to make sure I showed up to class well equipped, with the remaining two items to be delivered any day now. I couldn’t be happier. He even gave me a small tripod for my old camera, thanks Ben.
If you would like to contact me about Closeout Digital, please feel free to do so.
