Bill Farris
Lynnwood,#2REBUTTAL Owner of company
Wed, March 21, 2012
The Closet Factory in Seattle has been in business for over seventeen years. Sixty percent of our business is
repeat and referral business. We have an A+ rating with the Better Business Bureau and we love our customers.
We have been out to this customers home on two occasions and made two different lists only to have them change their minds. We have made offers way beyond what was agreed to in their contract. They think we should take out the custom built office, built to their specification, and return their money. We have a credit card authorization from them and only charge the part of the final payment that was completed.
We respect our customers and are always willing to work with them to help solve a problem.